Regional Site Support Lead

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; New York (NY); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefit

401(k) match

Tuition reimbursement

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Regional Site Support Specialist to deliver on-site IT support across a defined group of locations. The role involves traveling between sites to install, troubleshoot, repair, and maintain end-user hardware, network equipment, and critical systems.

The ideal candidate works independently, communicates effectively with non-technical staff, and keeps technology running with minimal downtime while adhering to safety and regulatory standards.

Qualifications

• Bachelor-like foundational IT skills and interest in healthcare IT.
• Strong problem-solving and troubleshooting abilities.
• Ability to communicate with non-technical staff clearly.

Responsibilities

• Provide on-site technical support for hardware and software in healthcare facilities.
• Install, configure, and maintain medical equipment, computer systems, and networking devices.
• Troubleshoot issues to minimize downtime and document resolutions.

Skills

Problem-solving

Effective communication

Interpersonal skills

Independent worker

Education

High school diploma or equivalent

Associate degree or technical certification

Tools

Networking concepts

Computer hardware basics

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Description

The Regional Site Support Specialist is a hands-on IT technical resource responsible for delivering on-site technology support, maintenance, and break/fix repairs across a defined group of company locations. This role travels regularly between sites to install, troubleshoot, repair, and maintain end-user hardware, network equipment, and business-critical systems. The ideal candidate is a self-starter who can work independently in the field, communicate effectively with non-technical staff, and keep each site's technology running reliably with minimal downtime.

Key Responsibilities

• Provide onsite technical support for hardware and software systems in healthcare facilities, including hospitals, clinics, and medical offices.
• Assist with the installation, configuration, and maintenance of medical equipment, computer systems, and networking devices.
• Troubleshoot and resolve technical issues reported by healthcare staff, ensuring minimal disruption to operations.
• Perform routine maintenance tasks, such as system updates, virus scans, and equipment inspections, to ensure optimal performance and compliance with regulatory standards.
• Coordinate with internal IT teams and external vendors to elevate and resolve complex technical issues.
• Document all service activities, including troubleshooting steps, solutions implemented, and equipment configurations, in accordance with company policies and procedures.
• Adhere to all safety protocols and infection control measures when working in healthcare environments.
• Assist with inventory management, including tracking equipment usage, ordering replacement parts, and maintaining stock levels.
• Participate in team meetings, training sessions, and professional development activities to enhance technical skills and knowledge.
• Contribute to suggestions for process improvement and ticket reduction.

Qualifications

• High school diploma or equivalent.
• Associate degree or technical certification in a relevant field preferred.
• Strong interest in technology and a desire to pursue a career in healthcare IT.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills, with the ability to interact professionally with healthcare staff and patients.
• Basic knowledge of computer hardware, software, and networking concepts.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver's license and reliable transportation.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Compensation

The compensation for this role includes a base pay range of $24.02 - $36.03, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.