Analyst II Business Process Transactions Customer Service

DXC Technology; Tennessee; On-site; USD 31,000 - 52,000; Full time

Job summary

DXC Technology is seeking an 'Analyst II Business Process Transactions Customer Service' to execute transactions and improve processes. This entry-level position involves receiving calls, collaborating with team members, and ensuring compliance. Applicants should possess a relevant bachelor's degree and have experience in business process transactions.

Benefits

Health, dental, and vision insurance coverage

Employee wellness programs

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• Typically, 1+ years of relevant work experience.
• Proven experience in business process transactions.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Assist in process improvement projects and data analysis.
• Ensure compliance with established quality and procedural guidelines.

Skills

Business process management

Data analysis

Process improvement

Collaboration

Education

Bachelor's degree in a relevant field

Job description

Analyst II Business Process Transactions Customer Service

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Analyst II Business Process Transactions Customer Service

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• Execute business process transactions, ensuring accuracy and adherence to established procedures
  
  

Job Description

Essential Job Functions:

• Execute business process transactions, ensuring accuracy and adherence to established procedures
  
  

This is a CUSTOMER SERVICE Position receiving Inbound customer calls.

• Collaborate with senior analysts, managers, and other team members
• Assist in process improvement projects and data analysis
• Support the team in identifying process bottlenecks and maintaining quality standards
• Ensure compliance with established quality and procedural guidelines
• Contribute to updating and documenting process procedures
• Work with the team to achieve performance targets and quality standards
• Participate in training and development programs
  
  

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
  
  

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
  
  

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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