Client Services Analyst II (remote)

Freddie Mac; Houston (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

Freddie Mac offers a fully remote customer service position in the Energy Services sector, focusing on enhancing client satisfaction and managing customer onboarding. Candidates will enjoy opportunities for career advancement in a supportive environment, with a competitive compensation package.

Qualifications

• Excellent oral and written communication skills for effective stakeholder engagement.
• Strong problem-solving abilities and sound judgment in decision-making.
• Superior customer service skills with a professional demeanor.
• Intermediate Excel skills for creating and analyzing spreadsheets.
• Thorough knowledge of deregulated market rules and internal business processes.

Responsibilities

• Initiate and process customer journey onboarding communications.
• Handle routine customer notifications for enrollment rejects and permit holds.
• Utilize systems to research customer accounts and provide accurate information.
• Counsel customers and internal team members on market transactions.

Skills

Communication skills

Problem-solving

Customer service

Excel

Job description

Employer Industry: Energy Services

Why consider this job opportunity:
- Fully remote work flexibility
- Opportunity for career advancement and growth within the organization
- Supportive and dynamic work environment
- Competitive compensation package with potential for overtime
- Chance to develop strong customer relationships and enhance client satisfaction
- Engage in a variety of tasks that provide both challenge and variety in your daily work

What to Expect (Job Responsibilities):
- Initiate and process customer journey onboarding communications
- Handle routine customer notifications for enrollment rejects, early move-outs, and permit holds
- Utilize various systems to research customer accounts and provide accurate information
- Counsel customers and internal team members on market transactions and service requirements
- Record all customer interactions and provide feedback to improve departmental procedures

What is Required (Qualifications):
- Excellent oral and written communication skills for effective stakeholder engagement
- Strong problem-solving abilities and sound judgment in decision-making
- Superior customer service skills with a professional demeanor
- Intermediate Excel skills for creating and analyzing spreadsheets
- Thorough knowledge of deregulated market rules and internal business processes

How to Stand Out (Preferred Qualifications):
- Experience in customer care or operational skills is a plus

#EnergyServices #CustomerService #RemoteWork #CareerGrowth #ClientRelations

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