ANALYST II

California Child Support Services; Sacramento (CA); Hybrid; USD 67,000 - 84,000; Full time

Job summary

The Department of Child Support Services (DCSS) in California seeks a Call Center Analyst to join the Operations Division in a hybrid work arrangement in Sacramento.

Under the direction of the Supervisor I, the Analyst II will plan, develop, and implement the most complex Operations Division projects and may act as a team leader coordinating activities of staff in the Call Center, Customer Service, and Program Support areas.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

• Job Code #: JC-537051
• Position #(s): 817-352-5393-701
• Working Title: Call Center Analyst
• Classification: ANALYST II
• $6,031.00 - $7,547.00
• # of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Department Information

START ON A NEW JOURNEY TODAY!

The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.

DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.

DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR’s LEAP page. Link: Limited Examination and Appointment Program (LEAP) (ca.gov)

For more information about DCSS, visit: https://childsupport.ca.gov/

Job Description And Duties

Are you an energetic, self-motivated, creative problem-solver with attention to detail? If so, we encourage you to apply!

Under the direction of the Supervisor I, the Analyst II exercises independent judgment in the planning, development, and implementation of the most complex Operations Division projects. The incumbent may act as a team leader, coordinating project related activities of various staff in the Call Center, Customer Service Section, Program Support and Customer Service Branch within the Operations Division.

If this sounds like a positive and exciting opportunity for you, then apply and tell us why. We would love to have you join our team!

You will find additional information about the job in the Duty Statement.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Fingerprint/Criminal Record Clearance is required before hire.