ANALYST II

California Department of Social Services; California (MO); Hybrid; USD 67,000 - 84,000; Full time

Job summary

California Department of Social Services in California is seeking an Analyst II for a 12-month limited-term assignment. The role focuses on complex complaint intake and inquiries for Home Care Organizations and licensing facilities, serving as a subject-matter expert and lead for training new staff in a hybrid work setting.

The department emphasizes professional collaboration and a commitment to safeguarding vulnerable populations while maintaining high standards of service delivery.

Qualifications

• What three skills do you possess that you feel will make you successful in this position? Please explain why.
• What experience do you have in providing excellent customer service in a contact center or other field? Please include examples of difficult situations that you’ve resolved using customer service skills.
• Please detail your experience related to researching and analyzing information, policies, laws, and regulations. How have you applied this knowledge in a professional environment?

Responsibilities

• The Analyst II performs complex technical analytical work related to complaint intake and other contacts regarding Home Care Organizations and Community Care Licensing facilities that provide care and supervision to children, adults, and seniors who reside or spend a portion of their time in out-of-home care facilities.
• The CCIB Analyst II will act as a lead and assist with mentoring and training new staff.

Skills

Customer service

Analytical thinking

Communication skills

Job description

Position Details

Job Code #: JC-527280

Position #: 800-814-5393-955

Working Title: Analyst II

Classification: ANALYST II

Salary: $6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: United States

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

It is the mission of the Community Care Licensing Division to promote the health, safety, and quality of life of each person in Community Care through the administration of an effective collaborative regulatory enforcement system.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description and Duties

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs. The California Department of Social Services (CDSS), Community Care Licensing Division (CCLD), Centralized Complaint & Information Bureau (CCIB) is currently accepting applications for one Limited-Term Analyst II. Are you looking for challenging and meaningful work? Are you a highly motivated person that values a positive and empowering work environment? If so, join us!

The Analyst II performs complex technical analytical work related to complaint intake and other contacts regarding Home Care Organizations and Community Care Licensing facilities that provide care and supervision to children, adults, and seniors who reside or spend a portion of their time in out-of-home care facilities. The Analyst II will be the subject matter expert and will perform duties at the highest skill level. The CCIB Analyst II will act as a lead and assist with mentoring and training new staff.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

Special Requirements: Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

• What three skills do you possess that you feel will make you successful in this position? Please explain why.
• What experience do you have in providing excellent customer service in a contact center or other field? Please include examples of difficult situations that you’ve resolved using customer service skills.
• Please detail your experience related to researching and analyzing information, policies, laws, and regulations. How have you applied this knowledge in a professional environment?
• What interests you in working with the Centralized Complaint and Information Bureau?

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.