Analyst I, Process Improvement -SBS

WM; Windsor (CT); Hybrid; USD 73,000 - 80,000; Full time

Benefits offered by this job

AIP 10%

Stock purchase plan

401(k) match

Paid time off

Job summary

WM is seeking a Process Improvement Analyst I to bridge business, leadership, and technology across operations and systems. The role involves process analysis, needs assessments, and cost/benefit analyses for tech-enabled projects, with opportunities to lead or join multiple small project teams.

The position is hybrid to Windsor, CT, with a base pay range of $72,700 to $80,000 and a 10% annual incentive plan.

Qualifications

• Bachelor's degree in Science/Technology/Engineering/Math or equivalent.
• 4+ years of relevant work experience; 2+ years in process improvement/PM.
• Preferred experience with Lucid Systems.

Responsibilities

• Analyze and redesign business processes to align with goals.
• Collaborate with IT and business teams to document requirements.
• Lead small project teams and manage timelines and risks.
• Drive adoption of process and IT changes across the organization.
• Develop training curricula to support IT program rollout.

Skills

Process improvement

Stakeholder communication

Project management

Cross-functional teamwork

Education

Bachelor's Degree (accredited) in STEM or related field

High School Diploma or GED

Tools

Lucid Systems

Job description

I. Job Summary

With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time.

I. Job Summary

With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time.

This position is hybrid to Windsor, CT.

II. Essential Duties And Responsibilities

• Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions.
• Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
• Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements.
• Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
• Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
• Review project progress and evaluate results for accuracy and efficiency
• Drive business transformation – change the current state into a more effective and efficient future state aligned to goals and objectives
• Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach
• Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals
• Oversee the efficient operation and cost-effectiveness of operating systems and programs.
• Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience

III. Qualifications - Must live and work in the US.

• Required Qualifications
• Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years of relevant work experience (in addition to education requirement).
• Preferred Qualifications
• Prefer experience with Lucid Systems

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this hybrid position is $72,700 - $80,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

In addition, this position is eligible for a 10% AIP.

• Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.