Analyst Functional Support

Enbridge; United States; On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

Enbridge is seeking a motivated Maximo-focused Business Systems Support professional for its US operations. You will own functional support for Maximo, coordinate resolutions with IT and business teams, and help maintain data integrity across linked systems.

This role emphasizes cross-functional collaboration and ongoing process improvement. Responsibilities include incident handling, system integrations, and supporting testing activities, with opportunities to train users and develop

Qualifications

• Functional knowledge of Maximo or similar Enterprise Asset Management platform (work orders, assets, inspections, inventory).
• Experience troubleshooting system incidents and resolving issues affecting operations.
• Understanding of data stewardship and maintaining accurate, consistent system information.
• Experience supporting system testing and end-to-end workflows and downstream impacts.

Responsibilities

• Provide functional support for Maximo incidents, service requests and operational issues involving work orders, assets, inspections, inventory, labor, and financial integrations.
• Investigate complex Maximo defects and coordinate resolution activities across business, TIS and integration teams.
• Complete approved functional configuration changes, controlled data updates and bulk loads while maintaining data integrity across Maximo and connected systems.
• Support Maximo integrations with Finance, Oracle, GIS, CC&B, and reporting platforms, including transaction validation, error management, and exception resolution.
• Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes and sustainment releases.
• Provide coaching, training and functional guidance to field and office users while developing process documentation, job aids and knowledge-transfer materials.
• Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements.
• Provide functional support as needed for other Business Systems Support pillar applications including LDF, ESRI GIS, Salesforce, Arcos, and related systems.

Skills

Maximo knowledge

Incident troubleshooting

Stakeholder collaboration

Data stewardship

Tools

Maximo

ServiceNow

SharePoint

Oracle

GIS

Job description

Employee Type: Regular-Full time

Union/Non: This is a non-union position

EGNC's Business Systems Support team is seeking a motivated, organized, analytical individual with outstanding problem-solving skills to join our team. In this role, you will provide functional ownership and ongoing support for Enbridge's Maximo Enterprise Asset Management platform. You will help maintain system stability and data integrity while partnering with Operations, Asset Management, Finance, and TIS to resolve issues, support system changes, and strengthen the user experience.

What You Will Do:

• Provide functional support for Maximo incidents, service requests and operational issues involving work orders, assets, inspections, inventory, labor, and financial integrations.
• Investigate complex Maximo defects and coordinate resolution activities across business, TIS and integration teams.
• Complete approved functional configuration changes, controlled data updates and bulk loads while maintaining data integrity across Maximo and connected systems.
• Support Maximo integrations with Finance, Oracle, GIS, CC&B, and reporting platforms, including transaction validation, error management, and exception resolution.
• Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes and sustainment releases.
• Provide coaching, training and functional guidance to field and office users while developing process documentation, job aids and knowledge-transfer materials.
• Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements.
• Provide functional support as needed for other Business Systems Support pillar applications including LDF, ESRI GIS, Salesforce, Arcos, and related systems.

Who You Are:

• You bring functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory and inspection processes.
• You have experience troubleshooting system incidents, analyzing defects and resolving issues that affect business operations.
• You understand functional configuration, data stewardship and the importance of maintaining accurate, consistent system information.
• You have experience supporting system testing, including business-scenario validation, end-to-end workflows and downstream impacts.
• You can collaborate effectively with Operations, Asset Management, Finance, TIS and other cross-functional stakeholders.
• You communicate technical and functional information clearly and can coach users with varying levels of system knowledge.
• You demonstrate strong analytical, organizational, and continuous improvement skills, with the ability to manage competing priorities.

Working Conditions:

Office-based work involving regular use of computers and enterprise applications. Participation in an on-call support rotation for unplanned outages affecting Maximo-supported operations. Occasional field visits and stakeholder working sessions may be required to understand operational needs and system use. Work may involve responding to time-sensitive incidents, production issues and post-implementation stabilization activities. Functional access to Maximo, ServiceNow or an equivalent service-management platform, reporting tools, SharePoint and test environments will be required. Additional system access may depend on the role's integration scope.

Physical Requirements:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via email, Microsoft Teams, and telephone.

Base Salary:

Base salary ranges from $30 - $34 USD per hour for US locations based upon candidate's experience, skills, and internal equity. (For all US based roles) Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, denta