Analyst, Enterprise Collaboration - Authentication

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a motivated candidate to join its global team supporting corporate IT server environments in Atlanta, GA. The role involves managing authentication services and maintaining operational stability in a 24/7 environment. Candidates should have substantial hands-on experience with Active Directory, Windows Server, Azure AD, and troubleshooting in a high-pressure context. Strong communication skills and professionalism are essential for this position, offering an opportunity to be part of a diverse team focused on driving innovation.

Qualifications

• 2-3 years of hands-on experience with Active Directory and DNS.
• 2-3 years managing and troubleshooting Windows Server environments.
• 2-3 years with Azure and EntraAD including Conditional Access.
• Experience with VMware for Windows VM management.

Responsibilities

• Assist in planning, design, and implementation of authentication infrastructure.
• Respond to production operations in a 24/7 environment.
• Participate in an On-Call rotation for support.

Skills

Active Directory management

Troubleshooting Windows Server

Azure AD and EntraAD management

SAML/OIDC integration

VMware vCenter management

PowerShell scripting

Office 365 services

RSA Authentication

Quest tools

Job description

Overview

Job Purpose

Intercontinental Exchange, Inc.(ICE) is a leading operator of global exchanges, clearing houses, data, andlistingsservices. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence.ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-basedenvironmentdemonstratingstrong problem-solving and decision-making abilities and the highest degree of professionalism.

Intercontinental Exchange isseekinga motivated, results orientedcandidateto be part of a global team responsible for supporting and advancing our global corporate IT server environment.Theauthenticationgroup manages services used by all employees in the organization. The ideal candidate has experience working in a fast-paced high-pressure environment and is highly technical with great troubleshooting skills.

Responsibilities

• Assistin the planning, design, and implementation ofauthenticationinfrastructure

• Respond to andassistin production operations in a 24/7 environment

• Participate in an On-Call rotation for after hours and weekend support

• Educate and mentor members of other groups that we work closely with like EUC

• Stay up to date with the technologies we support and how we canleveragenew features to solve business needs

AI Competencies

• Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, andappropriate usecases.

Requirements

• 2-3yearsof hands-on experience with Active Directory, DNS(Domain Name System), Group Policy

• 2-3years ofhands-on experience withmanaging and troubleshooting issues with Windows Server 2019,2022,2025etc.

• 2-3yearsof hands-on experience with Azureand EntraAD, Conditional Access Policies

• 2-3yearsof experience integrating SAML/OIDC applications with Azure AD

• Experience with VMware vCenter to manageWindows virtual machines

• Experience with Office 365 services

• Experience running commandswith PowerShell (preferred but notrequired)

• Experience with RSA Authentication manager or RSA Cloud

• Experience with Quest tools like Active Roles Server, Change Auditor,Recovery Manager,and Password Manager

Desirable Skills

• Teamwork:Ability to work effectively with others,leveragingdiverse perspectives and skills to achieve common goals and drive results

• Problem Solving and Decision Making:Ability to break down complex problems, evaluate potential solutions, and make informed decisions to drive successful outcomes

• Communication:Must be able to communicate technical details to technical and non-technical people

• Professionalism:Must be able to conduct yourself in a professional manner and leave a positive impression on everyone you deal with. Must approach every workday with a can-do attitude

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.