Analyst/Engineer - Developer Experience

Thomson Reuters; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Analyst to shape the future of knowledge management. In this role, you will collaborate with stakeholders to analyze and improve business processes, utilizing tools like Microsoft Power Automate and Python to create automations that enhance productivity. You will also provide insightful guidance to engineering teams, ensuring that systems are user-friendly and effective. This position offers a unique opportunity to contribute to a culture of continuous learning and innovation while enjoying industry-leading benefits and a flexible work environment. Join a team that values diversity and inclusion and helps professionals navigate the complexities of the modern world.

Benefits

Flexible vacation

Mental Health Days

Tuition reimbursement

Employee incentive programs

Work from anywhere for up to 8 weeks

Paid volunteer days

Access to Headspace app

Qualifications

• Experience in analyzing data and improving business processes.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Act as a liaison among stakeholders to gather and validate requirements.
• Create automations using Microsoft Power Automate for efficiency.

Skills

Data Analysis

Business Process Improvement

Communication Skills

Microsoft Power Automate

Python

Collaboration

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Power Automate

Development Tools

Job description

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.

About the Role
In this opportunity as Business Analyst, you will:

• Act as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products, processes, and systems. Collect, analyze and synthesize data to document requirements, ensuring needs of client/stakeholder are met.
• Translate into detailed technology needs with some guidance. Review product needs, instructions, regulations, and/or laws on medium level projects; implement requirements documents which may include changes to software, using low to medium level programming skills, testing, and providing support to customers.
• Create Microsoft Power Automate to create automations to complete repetitive or common business process tasks.
• With some guidance, author and communicate requirements documentation. Depending on the nature of the project, undertake a combination of technical implementation and testing analyst tasks if appropriate.
• Understand customer and/or product needs in the context of internal & external requirements and/or software development information.

About You
You're a fit for the role of Business Analyst if your background includes:

• Analyzing the usage and performance of our development tools, workflows and training needs to understand their impact on productivity and efficiency.
• Fostering a deep understanding of our internal systems and tools to provide insightful guidance, support, and training for our engineering teams.
• Collaborating with our software engineers to understand their needs and pain points and implement solutions to address these issues based on data analysis.
• Creating automations for common business processes using Microsoft Power Automate, Python, or similar solutions.
• Advocating for the needs of our developers in internal discussions and decisions regarding our systems and tools, based on quantitative and qualitative data.
• Working closely with our product, engineering, and business teams to ensure that our systems are easily usable and contribute to the overall quality of our products.
• Contributing to documentation, tutorials, and other educational resources to help developers understand and effectively use our systems and tools.
• Awareness of the latest developments and trends in software development, developer tools, and business analysis methodologies, and advising on the adoption of relevant new technologies.
• Creating and reviewing metrics to assess future needs or promote best practices.

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.