Analyst, eCommerce Operations
Dow Jones & Co.
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Benefits offered by this job
Job summary
Dow Jones & Co. seeks a QA Analyst to ensure accurate collection of customer data for lifecycle activities, including billing, price changes, and communications.
You will test promotions across WSJ, Barron's, Marketwatch and IBD, and support frontend web page development with test cases and UAT for new functionality. The role collaborates with marketing, product, and sales teams to test end-to-end across web and enterprise apps, creating test frameworks and maintaining documentation.
Qualifications
- 2–4 years of ecommerce operations experience.
- Knowledge of the ecommerce, direct-to-consumer space.
- Experience in test case creation, execution, and documentation.
- Project management skills to plan testing around key release dates.
- Strong technical skills.
- Attention to detail and proficient quality assurance abilities.
- Quick problem solving skills to address roadblocks and production issues.
- Detail Orientation.
- Strong written and oral communications needed.
- Knowledge of technical infrastructure, technology testing and databases.
- Experience with Agile, SQL, API testing tools.
Responsibilities
- Work with key marketing stakeholders and business analysts during requirement analysis.
- Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications.
- Validate user interfaces, business logic, and backend data.
- Create and manage a test framework for validating the customer experience during and post subscription process.
- Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables.
- Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted.
- Design positive and negative test cases for validating the customer experience prior to each technical release.
- Support each technical release and perform validation on the functionality - pre and post release.
- Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process.
- Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders.
- Utilize AI-powered testing tools to enhance test generation and test execution automation.
Skills
Tools
Job description
Dow Jones & Co.
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.
Princeton
Full time
Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives. Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.
The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications. This position is responsible for testing customer facing promotions created for the Wall Street Journal, Barron's, Marketwatch, and IBD subscriptions. This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality.
- Work with key marketing stakeholders and business analysts during requirement analysis
- Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
- Validate user interfaces, business logic, and backend data
- Create and manage a test framework for validating the customer experience during and post subscription process
- Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
- Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
- Design positive and negative test cases for validating the customer experience prior to each technical release
- Support each technical release and perform validation on the functionality - pre and post release
- Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
- Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
- Utilize AI-powered testing tools to enhance test generation and test execution automation
- 2-4 years of ecommerce operations experience
- Knowledge of the ecommerce, direct to consumer space
- Experience in test case creation, execution, and documentation
- Project management skills to adequately plan testing around key release dates
- Strong technical skills
- Attention to detail and proficient quality assurance abilities
- Quick problem solving skills to address roadblocks and production issues
- Detail Orientation
- Strong written and oral communications needed
- Knowledge of technical infrastructure, technology testing and databases
- Experience with Agile, SQL, API testing tools
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle Programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs
- Cybersecurity Protection
Learn more about all our US benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Dow Jones - Marketing
Marketing & Product Management
Union role
$65,000.00 - $85,000.00
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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