Analyst, eCommerce Operations

Dow Jones; Princeton (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Wellness Resources

Education Benefits

Family Care Benefits & Caregiving

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones seeks a QA Analyst to validate customer-facing promotions for Wall Street Journal, Barron’s, Marketwatch, and IBD subscriptions. You will design test cases and perform user acceptance testing, coordinating with product, marketing, and development teams to ensure quality across web, desktop, and enterprise platforms.

You will also create and maintain documentation, support release validation, and contribute to QA process improvements, leveraging SQL, API testing tools, and AI-assisted

Qualifications

• 2-4 years in ecommerce operations or equivalent
• Experience in test case creation, execution and documentation
• Knowledge of agile methodologies and QA processes

Responsibilities

• Work with marketing stakeholders and business analysts during requirements
• Execute functional, integration, and end-to-end testing across web, desktop, and enterprise apps
• Validate UI, business logic, and backend data
• Create and manage a test framework for subscriber processes
• Maintain clear test plans, results, schedules and deliverables
• Collaborate with cross-functional teams to understand impacted systems
• Design positive/negative test cases for releases
• Support releases with pre/post validation of functionality
• Prepare reports and recommendations to improve QA processes
• Communicate quality issues and recommendations to leadership
• Utilize AI-powered testing tools to enhance test generation and automation

Skills

Ecommerce operations

Direct-to-consumer

Test case creation

Project management

Technical skills

Attention to detail

Problem solving

Written & verbal communication

Technical infrastructure

QA testing tools

Tools

SQL

API testing tools

Job description

Job Description:

About the Team

Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives. Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.

About the Role

The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications. This position is responsible for testing customer facing promotions created for the Wall Street Journal, Barron’s, Marketwatch, and IBD subscriptions. This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality.

You Will:

• Work with key marketing stakeholders and business analysts during requirement analysis
• Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
• Validate user interfaces, business logic, and backend data
• Create and manage a test framework for validating the customer experience during and post subscription process
• Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
• Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
• Design positive and negative test cases for validating the customer experience prior to each technical release
• Support each technical release and perform validation on the functionality - pre and post release
• Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
• Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
• Utilize AI-powered testing tools to enhance test generation and test execution automation

You Have:

• 2-4 years of ecommerce operations experience
• Knowledge of the ecommerce, direct to consumer space
• Experience in test case creation, execution, and documentation
• Project management skills to adequately plan testing around key release dates
• Strong technical skills
• Attention to detail and proficient quality assurance abilities
• Quick problem solving skills to address roadblocks and production issues
• Detail Orientation
• Strong written and oral communications needed
• Knowledge of technical infrastructure, technology testing and databases
• Experience with Agile, SQL, API testing tools

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/​or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Marketing

Job Category:

Marketing & Product Management

Union Status:

Union role

Base Pay Range: $65,000.00 - $85,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.