Analyst eCommerce BI Analytics

American Greetings Corporation; Westlake (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

American Greetings Corporation is seeking an Analytics Analyst for on-site work in Westlake, Ohio. The role focuses on turning data into insights to improve customer experiences and business performance across eCommerce.

You will partner with Marketing, Merchandising, Product, Creative, and Leadership to answer questions, measure performance, and influence strategic decisions through data and dashboards.

Qualifications

• Experience using analytics to drive business decisions in eCommerce is preferred.
• Ability to design experiments and interpret results for non-technical stakeholders.
• Strong critical thinking and attention to data quality and completeness.

Responsibilities

• Create BI dashboards and visualizations to support decision making.
• Analyze large datasets and quantify data quality patterns.
• Design and analyze A/B tests to measure impact on customer experiences.
• Translate insights into actionable recommendations for Marketing, Merchandising, Product, and Leadership.

Skills

SQL queries

Tableau

Data visualization

A/B testing

Data wrangling

Statistical analysis

Data mining

Cross-functional collaboration

Tools

SQL

Excel

Data warehouse

Job description

Because this position requires regular on-site work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio. Remote work and relocation assistance are not available for this role.

As Analytics Analyst, you'll turn data into actionable business insights that improve customer experiences and drive business performance. You'll partner with Marketing, Merchandising, Product, Creative, and Leadership to answer business questions, evaluate new opportunities, measure performance, and influence strategic decisions through data.

This is a highly analytical role focused on business problem solving- not IT support or software development. You'll analyze customer behavior, build dashboards and visualizations, design and evaluate experiments, identify trends, and communicate recommendations that improve the performance of our eCommerce business.

You will work with the data warehouse and BI team to run SQL queries across large datasets, analyze results, and translate insights into impactful dashboards and visualizations that support business decision making. You will also help identify opportunities to streamline and automate reporting and analytical workflows using a variety of data and business intelligence tools.

You will also be responsible for critically reviewing reports and data for completeness and accuracy. This role requires a quantitative, creative, critical thinker with a mindset for continual learning and customer focus.

Prior experience in an eCommerce analytical role is preferred but not required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Drive better decision making by creating decision support tools that range from BI dashboards to interactive analytical applications
• Analyze large data sets by quantifying the data quality, identifying particular patterns and visualizing the results in Tableau
• Perform tasks such as data wrangling, A/B test design and analysis, statistical modeling, data mining, segmentation, clustering, data visualization, or basic data analysis tasks as needed
• Surface performance insights and opportunities across all of AG eCommerce businesses to inform decisions and drive positive change within the organization and/or the consumer experience
• Provide direction to the data warehouse staff to identify required data and infrastructure for reporting and analyses. Also includes working with data warehouse staff on data quality issues, metadata, etc.