Analyst Customer Support - STA - Indianola, PA

Bayer AG; Indianola (PA); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

Job summary

Bayer is seeking an Analyst Customer Support for a one-year Short-Term Assignment (STA) in Indianola, PA. You will handle post-sale inquiries across channels, resolve claims, and ensure customer satisfaction while supporting multiple internal teams.

You will work remotely where possible and at distribution centers as needed; no relocation or sponsorship is offered. Strong SAP knowledge and customer-service experience are preferred.

Qualifications

• Bachelor’s degree preferred; five+ years in customer service acceptable in lieu.
• Proficiency in SAP and familiarity with Oracle BI, Vistex, and EDI.
• Understanding of customer requirements, pricing, and end-to-end supply-chain activities.
• Strong customer-service, relationship-management, communication, and problem-solving skills.

Responsibilities

• Support U.S. Order-to-Bill (O2B) operations for Radiology Consumables; collaborate with SSO and internal/external customers.
• Serve as primary contact for order, pricing, product availability, and service inquiries.
• Resolve issues through proactive communication and root-cause analysis across teams.
• Monitor KPIs and SLAs; identify trends and opportunities for improvement.
• Assist Contracts team with pricing issues; support reviews and data requests.
• Provide phone coverage and coordinate team assignments to maintain service levels.
• Maintain customer and sales relationships; capture feedback for improvement.
• Support Master Data Governance for customer data with SSO.
• Participate in cross-functional projects to improve efficiency and customer experience.

Skills

Customer service excellence

Communication

Problem solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

SAP

Oracle BI

Vistex

EDI

Customer master-data processes

Job description

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Analyst Customer Support - STA - Indianola, PA

PURPOSE

This one-year, Short-Term Assignment (STA) provides comprehensive customer service and support across various channels for both business and end-consumer customers. You will handle post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities. You will ensure good customer relations are maintained by resolving claims and complaints fairly and effectively, in compliance with consumer laws. This position also develops organization-wide initiatives to proactively inform and educate customers, and create improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction. No relocation or sponsorship is available for this position.

YOUR TASKS AND RESPONSIBILITIES

• Support U.S. Order-to-Bill (O2B) operations for the Radiology Consumables business, partnering with the Shared Services Organization (SSO), internal teams, and external customers;
• Process customer orders and serve as a primary point of contact for order, pricing, product availability, supply, and service-related inquiries;
• Resolve customer issues through proactive communication, root-cause analysis, and coordination with Contracts, Sales, Finance, Credit, Logistics, Supply Chain, and Product Supply teams;
• Monitor KPIs and SLAs and identify trends, process improvements, digital opportunities, and training needs;
• Partner with the Contracts team to prevent and resolve pricing issues; support contract reviews, quotes, pricing reports, and contract information requests;
• Provide phone coverage and coordinate team assignments to maintain strong customer service levels;
• Maintain customer and sales relationships, capture customer feedback, and support field-team requests and account maintenance activities;
• Support Master Data Governance processes for customer master-data requests in collaboration with SSO teams;
• Participate in cross-functional projects that improve operational efficiency, customer experience, and O2B processes;
• Support team members as needed and provide constructive feedback and development input to O2B leadership.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Logistics, Customer Service, or a related field preferred; alternatively, five or more years of relevant customer-service experience in lieu of a Bachelor’s degree;
• Proficiency in SAP and familiarity with Oracle Business Intelligence, Vistex, EDI transactions, and customer master-data processes;
• Understanding of customer requirements, contract and pricing processes, and end-to-end supply-chain activities;
• Strong customer-service, relationship-management, communication, and problem-solving skills;
• Ability to conduct root-cause analysis, prevent recurring issues, and identify improvement opportunities;
• Ability to manage multiple priorities accurately in a fast-paced, high-volume environment;
• Demonstrated adaptability, sound judgment, teamwork, and ability to work effectively across internal and external stakeholder groups.

PREFERRED QUALIFICATIONS

• At least two years of experience in Customer Service, Sales, Logistics, Supply Chain, or a related operational role. Relevant internships may be considered. Healthcare, pharmaceutical, medical-device, or OTC industry experience.

Employees can expect to be paid a salary between $52,960.00 to $79,440.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 10-15-26.

YOUR APPLICATION

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Location:

United States : Pennsylvania : Indianola