Field Service Engineer - Radiology - Tulsa, OK

Bayer AG; Tulsa (OK); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

PTO

Job summary

Bayer AG in Tulsa, OK is seeking a field service professional to deliver on-site emergency service, preventive maintenance, and installation support to end-user customers. You will travel extensively within Oklahoma and parts of Southeast Kansas, driving up to 75% of the time.

Role includes sales responsibilities, generating quotes, and driving service revenue up to $500K in your territory. Valid driver’s license and strong customer-facing skills are required.

Qualifications

• Associate's or Bachelor's in a relevant field with 2 years of experience or equivalent
• Equivalent Military Experience/ Training in Electronics/IT/CS with 2 years experience considered in lieu of degree
• Technical trade skills in soldering, electrical installation & troubleshooting
• Prior experience in a customer facing role
• Ability to work in a fast paced self-directed environment
• Proficient in Microsoft Office and CRM systems
• Ability to travel within assigned territory and nationally with overnight stays
• Must hold a valid driver's license

Responsibilities

• Perform preventive maintenance, repairs and installations at end-user sites using Bayer documentation
• Schedule and organize own work activities; ensure efficient operations
• Organize and reorder inventory valued at $20K to ensure quality work and low incidents
• Return defective inventory for replenishment
• Price service calls and convert to full contracts when needed
• Generate service revenue up to $500K in the work group
• Prepare and develop sales quotes; contact end-users and dealers to close orders
• Interface with Service Admin/MSRC billing processors for invoicing and collections
• Generate customer interest and relay to Service Marketing Rep
• Generate sales leads for new products or opportunities
• Maintain company car and tools valued at $35-45K in good order
• Protect proprietary information and training materials

Skills

Customer facing

MS Office

CRM systems

Travel readiness

Verbal & written communication

Education

Associate's Degree in Electronics/IT/CS

Bachelor's Degree in relevant discipline

Equivalent Military Experience/ Training

Tools

CRM systems

Microsoft Office

Job description

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PURPOSE

The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team’s members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (40,000 - 60,000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager.

The span of coverage will be Oklahoma and parts of Southeast Kansas. Travel will be up to 75% within the territory. The candidate must live in or around the territory.

YOUR TASKS AND RESPONSIBILITIES

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
• Schedule and organize own work activities, ensure efficient operations;
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
• Responsible for proper return of all defective inventory for replenishment;
• Price service calls, offering discounts or converting to full contracts when needed;
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
• Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory;
• In some cases, generates customer interest and communicates to Service Marketing Rep;
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities;
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor's Degree in relevant discipline;
• Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
• Technical trade skills in areas such as, soldering, electrical installation & troubleshooting;
• Prior experience in a customer facing role;
• Demonstrated ability to work in a fast paced self-directed environment;
• Good verbal and written competencies; along with flexibility and good judgment;
• Ability to prioritize workload and tasks to maximize revenue;
• Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems;
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
• Must hold a valid driver's license.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Medical Device & Radiology business;
• Prior experience in a Field Service Role and/or regulated industry.

Employees can expect to be paid a salary between $64,000 - $96,000. Additional compensation may include overtime pay and/or a bonus or commission (if relevant).

• Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-16-26.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

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Bayer is an E-Verify Employer.

Location: United States : Oklahoma : Tulsa || United States : Oklahoma : Residence Based