Analyst Customer Support - STA - Indianola, PA

Scorpion Therapeutics; Pennsylvania; On-site; USD 65,000 - 85,000; Full time

Job summary

Bayer's Radiology Consumables division seeks a Customer Support Analyst to provide remote and on-site post-sale support, ensuring high customer satisfaction and operational efficiency.

The role involves order processing, handling inquiries, and coordinating with Contracts, Sales, and Supply Chain to drive improvements and data accuracy in a fast-paced environment.

Qualifications

• Bachelor's in Business, Supply Chain, or related field or 5+ years customer service experience.
• Proficiency in SAP, Oracle BI, Vistex, EDI.
• Strong communication, problem-solving, and relationship management skills.

Responsibilities

• Manage order processing.
• Address technical and non-technical inquiries.
• Coordinate with internal teams (Contracts, Sales, Supply Chain).
• Monitor KPIs.
• Support contract and master data processes.
• Participate in cross-functional improvement initiatives.

Skills

Strong communication

Problem-solving

Relationship management

Education

Bachelor's in Business, Supply Chain, or related field

5+ years customer service experience

Tools

SAP

Oracle BI

Vistex

EDI

Job description

Role

Customer Support Analyst for Bayer’s Radiology Consumables division, providing remote and in-person post-sale support to ensure high customer satisfaction and operational efficiency.

Responsibilities

• manage order processing
• address technical and non-technical inquiries
• coordinate with internal teams (Contracts, Sales, Supply Chain)
• monitor KPIs
• support contract and master data processes
• participate in cross-functional improvement initiatives

Requirements

• Bachelor’s in Business, Supply Chain, or related field, or 5+ years customer service experience
• proficiency in SAP, Oracle BI, Vistex, EDI
• strong communication, problem-solving, and relationship management skills
• ability to handle high-volume, fast-paced environment

Preferred

• 2+ years in healthcare, pharma, medical devices, or OTC industries
• relevant internships considered

High-Value

• focus on supply chain, customer service, and operational support within the pharmaceutical and medical device sectors
• emphasis on managing customer and contract data
• process improvement and cross-team collaboration

WorkSetup

On-site in Indianola, PA, with no travel requirement.