Analyst, Customer Intelligence (Jr. Business Architect)

Oriental Bank; San Juan (PR); Hybrid; USD 54,000 - 72,000; Full time

Job summary

Oriental Bank in San Juan, Puerto Rico, is seeking a Junior Business Architect to support Operational Excellence through PEGA-enabled automation and low-code solutions. You will translate business requirements into scalable workflows and collaborate with business units, stakeholders, and technology teams to deliver efficient processes and enhanced user experiences in a hybrid work setting.

The role includes Agile participation, documentation, testing support, and ongoing process modeling, with a

Qualifications

• Bachelor’s degree in a related field is required.
• 1+ year experience in business analysis or related disciplines is required.
• Banking or financial services experience preferred.
• Knowledge of business analysis methodologies and requirements gathering techniques.
• PCBA certification within the first year of employment is required.

Responsibilities

• Gather, analyze, and document business requirements with stakeholders.
• Design, configure, and implement automated CRM solutions on low-code platforms for low- to medium-complexity processes.
• Analyze requirements and recommend solutions to improve efficiency, consistency, and user experience.
• Participate in Agile ceremonies, including sprint planning and backlog refinement.
• Prepare and maintain documentation such as BRDs, process flows, and test artifacts.
• Support testing and ensure deliverables meet quality standards before implementation and at sprint end.
• Collaborate to deploy and drive adoption of automation solutions.
• Model processes and document automated workflows across the organization.
• Identify automation opportunities and drive process improvements.
• Provide project updates and reports on metrics and monitoring.

Skills

Analytical skills

Troubleshooting

Root cause analysis

Organizational skills

Attention to detail

Documentation quality

English and Spanish communication

Education

Bachelor’s degree in Industrial Engineering, Computer Engineering, Information Systems, Business Administration, Finance, or related field

Tools

Pegasystems CRM

Low-code platforms

Job description

The Analyst, Junior Business Architect supports Operational Excellence initiatives through the analysis, design, configuration, and implementation of automated business solutions using the PEGA software. This role contributes to process improvement efforts by translating business requirements into scalable workflows and supporting the delivery of low-code automation solutions that enhance operational efficiency, consistency, and user experience. The Junior Business Architect collaborates with business units, stakeholders, and technology teams to gather requirements, support solution design, participate in Agile delivery activities, and maintain documentation throughout the automation lifecycle. The position works hybrid and reports to Oriental Center in San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES:

• Collaborate with business units, stakeholders, and technology teams to gather, analyze, and document business requirements.
• Support the design, configuration, and implementation of automated solutions within CRM and low-code platforms for low- to medium-complexity business processes.
• Analyze business and user requirements and recommend solutions that improve operational efficiency, process consistency, and user experience.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, testing, and delivery activities.
• Prepare and maintain documentation such as business requirements, process flows, testing artifacts, user guides, and related project documentation.
• Support testing activities and help ensure deliverables meet quality standards prior to implementation and at the end of each sprint.
• Collaborate with business users and technical teams to support the successful deployment and adoption of automation solutions.
• Support process modeling, workflow design, and documentation of automated business processes.
• Assist in identifying automation opportunities, process improvement initiatives, and operational efficiencies across the organization.
• Support issue resolution, root cause analysis, and continuous improvement efforts related to automation solutions.
• Provide project updates and support the development of reports, metrics, and monitoring activities related to automation initiatives.
• Stay current on automation tools, low-code technologies, business architecture concepts, and industry best practices through training and professional development activities.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Industrial Engineering, Computer Engineering, Information Systems, Business Administration, Finance, or a related field required.
• One (1+) year of experience in business analysis, process improvement, software development, automation, business architecture, or related disciplines required.
• Banking or financial services experience preferred.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Knowledge of business analysis methodologies, process documentation, workflow design, and requirements gathering techniques.
• Experience working within Agile environments and familiarity with sprint-based delivery methodologies preferred.
• Ability to learn and apply low-code platform concepts; experience with Pegasystems CRM or similar platforms preferred.
• Knowledge of automation technologies, operational processes, and enterprise application concepts.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent organizational skills, attention to detail, and commitment to documentation quality.
• Strong written and verbal communication skills in English and Spanish, with the ability to effectively communicate with business and technical stakeholders.
• Must obtain the Pega Certified Business Architect (PCBA) certification within the first year of employment.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability.

Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad.

A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento