Analyst Collections

American Tower; Honolulu (HI); On-site; USD 65,000 - 88,000; Full time

Job summary

American Tower seeks a Collections Analyst to join the Accounts Receivables team. You will collect past-due rents and PO-based receivables, reconcile balances, and work cross-functionally to resolve disputes while delivering excellent service to external customers.

Responsibilities include driving receivable resolution, auditing lease documents, initiating customer contact by phone, escalating when needed, and providing timely reporting on aging balances.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years in collections within accounts receivable.
• Experience with Oracle preferred.
• Strong follow-up, time management and prioritization.
• Excellent written and oral communication skills.

Responsibilities

• Collect and reconcile receivables from existing customers and drive resolution.
• Audit lease documents or purchase orders to validate billing.
• Contact customers by phone and escalate as needed.
• Support high-volume collections with defined strategies and follow-ups.
• Provide timely reporting on contracts or invoice aging balances.

Skills

Communication

Follow-up

Organization

Multi-tasking

Teamwork

Education

Bachelor's degree preferred

Tools

Oracle

Job description

Job Summary

We are seeking a Collections Analyst to join American Tower’s Accounts Receivables team. The team reconciles and reduces receivable balances. The role involves collecting past‑due balances on rent or purchase‑order‑based receivables, partnering cross‑functionally to resolve customer disputes, and providing excellent service to external customers.

Responsibilities

• Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.
• Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
• Initiate customer contact via telephone and initiate escalations for supervisor review when needed.
• Support a high volume of customers/leases by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.
• Provide timely and accurate reporting for contracts or invoice aging balances.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• Between 1‑3 years of collections experience in an Accounts Receivables department.
• Oracle experience preferred.
• Strong follow‑up skills; ability to organize applicable timelines and follow up with internal and external customers.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast‑paced environment.
• Must be able to lift up to 25 lbs.

American Tower is a proud equal‑opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.