Analyst, Client Services & Operations

Galaxy; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid/Flexible Working Arrangements

Flexible Time Off (paid)

3% 401(k) company contribution

Company-paid health and protective

Generous parental leave

Family planning benefits for US

Learn about Crypto industry

Smart, entrepreneurial colleagues

Free daily snacks and weekly meals

Employee Resource Groups

Headspace coaching and counseling

Job summary

Galaxy is seeking a highly organized professional to join the Asset Management team in a client services role. You will support daily client servicing and cross-functional workflows, ensuring accuracy and adherence to internal processes.

This position collaborates with senior managers and multiple departments, including FinOps and Legal, to uphold service quality. The role emphasizes strong communication, project management, and discretion in handling sensitive client information, with

Qualifications

• Experience in client services and strong communication skills.
• Bachelor's degree and 2+ years of relevant experience.
• Strong project and time management, business acumen.

Responsibilities

• Respond to adhoc requests and serve as liaison between the Firm, internal team, and clients.
• Analyze client requests and implement solutions with internal/external parties.
• Coordinate with FinOps, Legal, Compliance, Marketing, and Investment teams on workflows.
• Track deliverables, deadlines, and outstanding items to ensure timeliness.
• Leverage systems and processes to speed up recurring workflows.
• Back up Client Managers when traveling; validate and productionize requests.
• Prepare ad hoc data requests, including DDQs, RFPs, reporting, and client materials.
• Prioritize requests based on client tier, urgency, and complexity.

Skills

Experience in client services

Project management

Time management

Analytical thinking

Strong communication

Education

Bachelor's degree

Tools

MS Office

Databases

Job description

Who We Are

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Additional information about Galaxy's businesses and products is available on www.galaxy.com.

What We Value

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are

We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities.

What You’ll Do

• Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client.
• Analyze client requests and identify and implement solutions by working with necessary internal and external parties.
• Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows.
• Track deliverables, deadlines, and outstanding items to ensure requests are completed on time.
• Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows.
• Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production.
• Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials.
• Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements.
• Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows.

What We’re Looking For

• Experience in client services.
• Project and time management skills.
• Business acumen, strong organizational and communication skills.
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role.
• Given the sensitive, confidential nature of this role, discretion and good judgement are critical.
• Ability to identify and communicate complex issues clearly and succinctly.
• Strong diagnostic, analytical and problem-solving skills.
• Strives to learn, analyze and implement best business practices developed within the marketplace.
• Team player with high energy and a positive attitude who can adapt to evolving client requests.
• Bachelors degree.
• 2+ years of experience.

Bonus Points

• Solid understanding of MS Office applications, business applications and the use of databases.
• Proficient understanding of private fund structures.

What We Offer

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

Base Salary Range

$110,000 - $140,000 USD

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact [e-mail].