Data Center Business Operations Manager

Galaxy; New York (NY); On-site; USD 129,000 - 207,000; Full time

Benefits offered by this job

Competitive base salary

Discretionary bonus

Company paid health benefits

401(k) with company contribution

Wellness programs

Snacks in-office

Job summary

Galaxy Digital Inc. in the United States seeks a seasoned Data Center Business Operations Manager to design and run enterprise-level operating standards across locations.

You will partner with Finance, Procurement, Legal, HR, IT, and other functions to translate requirements into practical processes and to lead Workplace Services programs such as fleet, uniforms, and culinary services. This role balances strategy with hands-on implementation.

Qualifications

• 6+ years in business operations, strategy and operations, program management, or PMO roles.
• Experience designing and implementing scalable operating processes across teams/functions/locations.
• Experience developing enterprise standards, operating procedures, governance frameworks, and playbooks.
• Strong understanding of how operations interact with Finance, Procurement, Legal, HR, IT, and other corporate functions.
• Experience building or managing Workplace Services programs (fleet, uniforms, transportation, culinary services, etc.).
• PMP or equivalent project/program management certification preferred.

Responsibilities

• Design, implement, and continuously improve enterprise-level business operations processes, procedures, workflows, governance standards, templates, tools, and operating expectations.
• Establish and maintain consistent standards for information organization, taxonomy, naming conventions, and documentation standards.
• Develop scalable frameworks and playbooks for consistent cross-department execution across locations.
• Identify recurring friction and gaps, implementing scalable solutions.
• Create documentation, training, and implementation guidance for Project Managers and business teams.
• Monitor adoption and effectiveness of processes and standards and drive continuous improvement.

Skills

Business operations

Program management

Cross-functional collaboration

Governance frameworks

Process improvement

Stakeholder influence

Education

PMP certification preferred

Job description

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Additional information about Galaxy's businesses and products is available on www.galaxy.com .

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individualswhothrive in a culture of builders and overachieversandembrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Build Dream Teams.

Who You Are

The Data Center Business Operations Manager is responsible for building, implementing, and continuously improving the operating frameworks, processes, and services that enable the business to operate consistently and effectively across locations and functions.

This role owns the development of enterprise-level business operations standards, including processes, procedures, governance, taxonomy, naming conventions, documentation standards, tools, and operating expectations that Project Managers and business teams use across the organization.

The Business Operations Manager partners closely with Finance, Procurement, Legal, HR, IT, and other corporate functions to translate company requirements into practical processes that meet the needs of the business and can be effectively implemented at the site and functional level.

The Business Operations Manager also leads the development and management of Workplace Services programs that require consistency and coordination across the organization, including vehicle fleet, uniforms, transportation services, culinary programs, and other shared operational services.

The Business Operations Manager establishes the program strategy, standards, processes, and expectations, while onsite Project Managers and local teams are responsible for implementing and managing those programs at the site level.

This role requires someone who can move fluidly between strategy and execution: designing scalable enterprise processes, partnering with corporate functions, building operational programs, and ensuring those programs can be successfully implemented in the field.

What You’ll Do

Business Operations & Enterprise Standards

• Design, implement, and continuously improve enterprise-level business operations processes, procedures, workflows, governance standards, templates, tools, and operating expectations.
• Establish and maintain consistent standards for how information is organized and managed, including taxonomy, naming conventions, documentation standards, project structures, reporting conventions, and other common ways of working.
• Develop scalable frameworks and playbooks that Project Managers and business teams can use to execute work consistently across departments, projects, and locations.
• Identify recurring friction, process gaps, unclear ownership, inefficient handoffs, and inconsistencies across the business and implement scalable solutions.
• Create documentation, training, and implementation guidance that enables Project Managers and business teams to understand and consistently apply established processes and standards.
• Monitor adoption and effectiveness of business operations processes and standards, identifying gaps and driving continuous improvement as business needs evolve.

Cross-Functional Process & Project Support

• Partner closely with Finance, Procurement, Legal, HR, IT, and other corporate functions to translate company-wide requirements into practical processes that appropriately support the needs of the business.
• Partner with Finance and Procurement on the development and rollout of processes related to budgeting, forecasting, purchasing, vendor management, financial controls, and other requirements.
• Support Legal with project management and cross-functional coordination for initiatives requiring structured planning, ownership, milestones, dependencies, and follow-through.
• Establish clear engagement models, workflows, roles, responsibilities, and escalation paths so Project Managers and business teams understand when and how to engage Finance, Procurement, Legal, and other support functions.

Workplace Services Programs

• Build and oversee enterprise Workplace Services programs that support consistent, efficient operations across locations.
• Establish the strategy, standards, processes, service expectations, and governance for programs such as vehicle fleet, uniforms, transportation services, culinary services, onsite office space and other shared workplace or operational services.
• Partner with Procurement, Finance, Legal, and other stakeholders to establish appropriate vendor strategies, contracts, budgets, controls, and service-level expectations for Workplace Services programs.
• Develop enterprise playbooks and implementation standards for Workplace Services programs, providing clear direction to onsite Project Managers and local teams responsible for execution.
• Monitor program performance, service quality, cost, compliance, and business needs across locations and continuously improve programs as the organization evolves.
• Identify opportunities to standardize services, improve the employee experience, reduce operational friction, create efficiencies, and appropriately leverage enterprise scale.

Project Management Standards & Governance

• Establish enterprise project management standards, methodologies, tools, templates, and expectations that Project Managers can apply across the organization.
• Define how projects and initiatives are structured and tracked, including priorities, milestones, dependencies, risks, decisions, ownership, status reporting, and escalation paths.
• Develop and maintain standards for project and work management systems, ensuring information is structured consistently and provides meaningful visibility across projects, departments, and locations.
• Establish appropriate reporting standards, dashboards, KPIs, portfolio reporting, and operating reviews to provide visibility into business priorities, execution, risks, dependencies, and organizational capacity.
• Establish effective meeting, communication, and operating rhythms, including portfolio reviews, leadership updates, cross-functional operating reviews, and escalation mechanisms.
• Provide guidance, tools, and operating direction to Project Managers across the organization while enabling individual PMs to remain accountable for execution within their respective functions or sites.
• Establish priorities, expectations, and operating standards for regional Project Managers and ensure their work aligns with broader business priorities and enterprise operating practices.
• Provide coaching, guidance, and development to regional Project Managers while creating accountability for execution and results.
• Ensure regional Project Managers effectively support sites within their respective regions by coordinating cross-functional initiatives, resolving operational issues, implementing enterprise programs, and maintaining visibility into local priorities, risks, and dependencies.
• Partner with site and functional leaders to ensure regional Project Manager resources are deployed against the highest-priority business needs.

What We’re Looking For

• 6+ years of experience in business operations, strategy and operations, program management, PMO operations, workplace operations, or a similar cross-functional role.
• Demonstrated experience designing and implementing scalable operating processes across multiple teams, functions, or locations rather than simply administering existing processes.
• Experience developing enterprise standards, operating procedures, governance frameworks, playbooks, taxonomies, documentation standards, and common ways of working.
• Strong understanding of how business operations interact with Finance, Procurement, Legal, HR, IT, and other corporate support functions.
• Experience translating corporate policies, controls, and functional requirements into practical operating processes that meet the needs of the business.
• Experience building or managing shared operational or Workplace Services programs, such as fleet, transportation, food and beverage/culinary, uniforms, facilities-related services, or other enterprise services.
• Strong program and project management capabilities, with experience establishing governance, accountability, reporting, and operating rhythms across complex organizations.
• Experience with portfolio reporting, KPI development, dashboards, process documentation, and project/work management platforms.
• Strong process-improvement mindset with the ability to identify root causes, simplify workflows, standardize where appropriate, and drive adoption of new ways of working.
• Ability to influence and create accountability across teams without direct reporting authority.
• Strong analytical, organizational, and communication skills with the ability to translate complex requirements into clear, executable processes.
• Comfortable operating at both the strategic and detailed execution levels—able to design enterprise operating models and programs while remaining close enough to execution to ensure they work in practice.
• PMP or equivalent project/program management certification preferred.

The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

What We Offer (US):

• Competitive base salary and discretionary bonus
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Free virtual coaching and counseling sessions through Ginger
• Opportunities to learn about the Crypto industry
• Free daily snacks in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Base Salary Range

$129,000 - $207,000 USD

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact [e-mail].