Ground Service Rep IFP

Ultipro; Bullhead City (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health plans

HSA and FSA

Discount travel

401(k) match

Paid Time Off

Paid holidays

Life insurance

Employee assistance program

Fitness incentive

Job summary

Sun Country Airlines is hiring a Ground Service Representative (IFP) to monitor ground operations for flights in locations without direct supervision. The role requires regulatory compliance, policy adherence, and hands-on support for fueling, deicing, passenger service, and station procedures.

The position offers travel across destinations and requires excellent communication with crews and customers. Responsibilities include managing trip planning, manifests, and staffing while maintaining

Qualifications

• Must have 2 years airline customer service experience.
• Ground Security Coordinator (GSC) Certification.
• Ability to work a flexible schedule.
• Ability to communicate effectively with customers, vendors, crew etc.
• Pass all federally mandated drug and criminal history mandates.
• 100% travel.

Responsibilities

• Manage trip planning.
• Flight manifests.
• Station profile updates.
• Ensure ground operations comply with SCA policies/procedures.
• Aircraft handling including marshalling, parking, service, and pushback per manual.
• Passenger service duties including check-in, boarding, and departures.

Skills

Customer service

Communication

Flexibility

Travel readiness

Education

4 Year College Degree

Job description

• Pay or shift range: $17 USD to $19 USD. This is the base compensation hiring range for this role.

Description

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Ground Service Rep IFP you’ll enjoy these benefits and more::

• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Sun Country Airlines is seeking a Ground Service Representative to monitor ground operations for flights that operate in locations without SCA supervision. They ensure servicing meets regulatory requirements, SCA policy and procedures and IOSA Standards. Secondary responsibilities include providing training for Fueling, Ground Handling, Deicing, Passenger Service, Hazardous Materials, Exit Row Seating, Sabre functions, Part 382, Security, GSC and regular station procedures.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage trip planning
• Flight Manifests
• Station Profile
• Ensure ground operations are in accordance with SCA policy/procedures
• Aircraft handling (marshalling, parking, unload/loading, water and lavatory service, pushback) per Aircraft Service Manual
• Passenger Service (check-in, boarding, departures, and arrivals) per Stations Operations Manual
• Follow security procedures per AOSSP
• Maintain current and accessible training records
• Ensure governmental requirements are metAssign Exit seating
• Support crew
• Report flight close

Required Qualifications:

• Must have 2 years airline customer service experience
• Ground Security Coordinator (GSC) Certification
• Ability to work a flexible schedule
• Ability to communicate effectively with customers, vendors, crew etc.
• Pass all federally mandated drug and criminal history mandated requirements
• 100% travel

Preferred Skills:

• 4 Year College Degree

Compensation:

Pay range: $17.00 - $19.00 USD per hour.

Classification:

Full-Time, Non-Exempt

Work Location:

Laughlin, NV/Bullhead City, AZ – 100% travel

Supervisory Responsibility:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.