Analyst

Tata Consultancy Services; Addison (TX); On-site; USD 110,000 - 145,000; Full time

Job summary

Tata Consultancy Services is seeking a Salesforce Analyst to bridge business stakeholders and IT, optimizing Salesforce CRM to meet goals. You will gather requirements, document specs, configure solutions, and maintain data quality while supporting user adoption.

Core duties include creating reports, dashboards, and processes that drive efficiency, with emphasis on testing, training, and ensuring high user adoption rates across teams.

Qualifications

• Experience configuring Salesforce reports, dashboards, and workflows.
• Strong requirements gathering and documentation skills.
• Excellent written and verbal communication for stakeholder mgmt.
• Experience in Agile or Waterfall project environments.

Responsibilities

• Requirement gathering & documentation: elicit, analyze, document business needs.
• System configuration & optimization: configure Salesforce to improve efficiency.
• Stakeholder communication: liaise between business users and IT.
• Testing & training: conduct UAT and train end-users.
• Data analysis & maintenance: ensure data quality and provide insights.

Skills

Salesforce

Analytical thinking

Communication

Project management

Education

Salesforce Administrator certification

Salesforce Business Analyst certification

Tools

Reports & Dashboards

Job description

Job Description

Salesforce Analyst

Must Have Technical/Functional Skills

• A Salesforce Analyst acts as the bridge between business stakeholders and IT, optimizing Salesforce CRM functionality to meet business goals. They gather requirements, create documentation, configure solutions, and maintain data quality. Key responsibilities include creating reports, enhancing user experience, and supporting system adoption

Core Responsibilities

• Requirement Gathering & Documentation: Elicit, analyze, and document business requirements, turning them into technical specs and user stories.


• System Configuration & Optimization: Configure Salesforce (reports, dashboards, workflows, fields, page layouts) to improve efficiency.


• Stakeholder Communication: Act as the liaison between business users and IT teams, managing expectations and priorities.


• Testing & Training: Perform User Acceptance Testing (UAT) and conduct training for end-users to ensure high adoption rates.


• Data Analysis & Maintenance: Ensure data integrity within the Salesforce platform and provide insights to leadership.

Roles & Responsibilities

• Salesforce Proficiency: Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards.


• Analytical Skills: Ability to analyze business processes and identify areas for improvement.


• Communication Skills: Strong verbal and written skills for technical documentation and stakeholder management.


• Project Management: Experience working in Agile or Waterfall methodologies.


• Certifications: Often, a Salesforce Administrator certification is required, and a Salesforce Business Analyst certification is preferred.

Salary Range- $110,000-$145,000 a year