Amusement Manager

daveandbusters; City of Syracuse (NY); On-site; USD 61,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking an Amusement Manager to lead our Game Technicians, diagnose and repair arcade and VR games, and ensure a premier guest experience. The role combines fast-paced operations with hands-on tech leadership, welcoming a team-oriented environment and strong guest interaction.

You will hire and train technicians, maintain equipment, and drive 100% game playability while managing a shift-heavy schedule including weekends and holidays.

Qualifications

• 3+ years of experience diagnosing and fixing arcade games and technical equipment.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights, and holidays.
• Excellent oral and written communication; strong business sense.
• Comfort in fast-paced, noisy environments.

Responsibilities

• Hire, train, develop, and retain tech team.
• Maintain safe, sanitary environment for guests and staff.
• Keep arcade equipment in proper working order.
• Adhere to preventative maintenance programs.
• Aim for 100% game playability and on-the-fly repairs.

Skills

Team leadership

Arcade game diagnostics

Guest service

Education

3+ years experience in arcade tech

Tools

Arcade hardware

Job description

Job Description:

THE AMUSEMENT MANAGER: a technical expert who keeps our games in "ideal playing conditions." Providing leadership to our Game Technicians while positively impacting the business and providing excellent guest service.

What we are looking for!

• You love working in a fast-paced,multi-faceted Restaurant/Entertainment scene
• Able to diagnose and repair the operations of amusement arcade games and virtual reality games
• You have a friendly, engaging management style that our guests and employees would enjoy
• You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance

Requirements:

• 21+ years of age

• 3+ years of relevant experience in a similar environment diagnosing and fixing arcade games and technical equipment

• Ability to lead a team to create a memorable guest experience

• Not afraid to work in a fast-paced, noisy environment with distracting conditions

• Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
• Strong business acumen

• The ability to work weekends, nights, and holidays

What will you be doing daily?

• You are the head coach of a talented group of Techs, and you are responsible for hiring, training, developing, and retaining the best team possible
• Create a well-maintained, safe, secure, and sanitary environment for all D&B Guests and staff
• Keep arcade equipment maintained and in proper working order
• Adhere to all outlined preventative maintenance programs
• Monitor and perform daily store maintenance as instructed
• Strive for 100% "game playability" and repair games on the fly

PERKS!

• Competitive salary

• Quarterly bonus program

• Health, Dental, Vision, Long & Short-term Disability

• Employee Assistance Program

• Buster’s Legacy Fund (Supports team members during difficult times)

• 401K matching plan

• FREE food

• FREE gameplay

• Large leadership team = multiple managers per shift

• FUN work environment

• Grow your career!
  • Two FUN Brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

60889

-

71636

We are an equal opportunity employer and participate in E-Verify in states where required.