AMSTI Operational Support Specialist

Athens State University; Athens (AL); On-site; USD 68,000 - 76,000; Full time

Job summary

Athens State University in Athens, Alabama invites applications for the AMSTI Operational Support Specialist. The role provides frontline operational and customer support for AMSTI teachers and sites, coordinating with the AMSTI Business Operations Director and teams to maintain records and assist daily workflows.

Responsibilities include handling certifications, forms, ordering processes, data entry, training logistics, reporting, and maintaining documentation.

Qualifications

• 3 years’ experience with monday.com.
• 5 years’ experience with Microsoft Office.
• 2 years’ experience with powered industrial truck.

Responsibilities

• Provide frontline operational and customer support for AMSTI teachers, sites, and staff following established procedures and maintaining program records.
• Maintain communication with AMSTI Business Operations Director and BOLT to maximize efficiency and adherence to timelines and requirements.
• Support managers, PDCs, and site teams with questions, suggest efficiency improvements, and ensure policy alignment.

Skills

monday.com

Microsoft Office

powered industrial truck

Job description

Position Information

Department/College

Department/College AMSTI

Position Title

Position Title AMSTI Operational Support Specialist

Job Category

Job Category Staff

Posting Number

Posting Number 00553

FLSA

FLSA Non-Exempt

Full or Part Time

Full or Part Time Full-Time

Other

Temporary

If Temporary, number of months

Position Summary Information

Duties

JOB SUMMARY :

Provides frontline operational and customer support for teachers, AMSTI sites, and internal

staff by following established procedures and maintaining accurate program records. Supports

daily business operations while identifying opportunities for process improvements.
ESSENTIAL FUNCTIONS :

• Serve as the primary point of contact for teacher and site support related to certifications, forms, and ordering processes.
• Respond to customer inquiries using established procedures, templates, and FAQs.
• Maintain communication with and coordinate through AMSTI Business Operations Director and Business Operations Leadership Team ( BOLT ) to maximize efficiency and adherence to the Statewide Materials Timeline and AMSTI Requirements.
• Support managers, PDCs, and site ACES teams with their questions, provide suggestions on improving efficiency, and help staff maintain alignment with established policy and procedures.
• Process record updates and maintain accurate customer and program data.
• Support daily operational workflows, including status updates, approvals, and routine processes.
• Prepare routine reports and perform data entry to support business operations.
• Assist with training logistics, participant communication, and follow-up activities.
• Communicate effectively with administrators and/or teachers about materials usage and professional learning.
• Monitor operational processes, identify recurring issues, and recommend improvements to the AMSTI Business Operations Director.
• Draft and maintain operational documentation, templates, and user guides for review and approval.
• Escalate technical issues and atypical situations to the AMSTI Business Operations Director.
• Collaborate with the AMSTI Business Operations Director to implement approved process improvements and support statewide operational initiatives.
• Attend all required professional learning activities and staff meetings (in-person or virtual) conducted by the ALSDE or BOLT unless prior approval for absence is granted by the meeting host or the AMSTI Director
• Performs other duties as assigned by AMSTI Director, Business Operations Director, BOLT , or AMSTI - ALSDE

Qualifications

QUALIFICATIONS REQUIRED :

• 3 years’ experience with monday.com
• 5 years’ experience with Microsoft Office
• 2 years’ experience with powered industrial truck

Working Conditions

• Ability to move self in different positions to accomplish tasks in various environments, including tight and/or confined spaces
• Ability to remain in a stationary position, such as standing and/or sitting, for a prolonged period of time
• Occasionally performs duties that require low postures such as crouching, kneeling, and/or stooping.
• Ability to adjust or move up to 40 pounds
• Frequently communicates with others to exchange information
• Frequently tasked with repeating motions that may include the wrists, hands, and/or fingers, such as operating a computer and other office productivity machinery
• Operates a motor vehicle when needed
• Operates a forklift as needed
• Ability to observe surroundings and perceive warnings and other sounds in the work environment
• Occasionally exposed to noisy environments
• Occasionally works outdoors

Salary Schedule

Salary: AMSTI salary Matrix $68,000 – $75,568
Future employment is contingent upon AMSTI funding.

University Information

Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.

EEO Statement

Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.

In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.

Close Date

Open Until Filled Yes