AmShield Customer Service Representative

Shelter Insurance; Henderson (NV); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescriptions insurance

401(k)

Paid time off

Vitality Wellness Program

Dress for Your Day

Job summary

Shelter Insurance in Henderson, NV is seeking an AmShield Customer Services Representative to handle a broad range of customer inquiries by phone, record claims, and answer basic questions. The role emphasizes first contact resolution and cross-functional cooperation with Underwriting, Claims, and admin teams.

It offers a starting pay of $19.28–$23.13 per hour with a robust benefits package. Candidates should demonstrate strong communication, multi-tasking in a fast-paced environment, and

Qualifications

• Superior oral communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others.
• Excellent telephone etiquette and aptitude to formulate both routine and complex decisions.
• Outstanding listening skills and awareness to proactively determine caller needs and provide proper solutions to enhance first call resolution and complete customer satisfaction.
• Ability to manage high call volume and multi-task in a fast-paced environment while demonstrating exceptional critical thinking skills.
• Ability to follow and retain instructions, work with little supervision, and maintain a harmonious attitude with both internal and external customers.
• Demonstrates timely, consistent job attendance history and availability to ensure proper coverage during assigned company work hours.
• General education emphasizing courses in keyboarding, math, and English as acquired through a college or vocational level course of study, or equivalent job-related experience.
• Ability to perform essential functions of the job, with or without a reasonable accommodation.

Responsibilities

• This position will provide a broad scope of services to internal and external customers of AmShield Insurance Company by answering inquiries from customers and third parties, recording claims and complaints in the appropriate management systems, answering basic claims questions and general customer inquiries.
• The position also requires the ability to develop close work relationships with other departments, including Underwriting, Claims, and administrative departments to ensure complete customer satisfaction.
• This position must adhere closely to assigned work schedules and will focus on first contact resolution, primarily through phone channel.

Job description

A company built to serve you. It's your career, Shelter it! AmShield Customer Services Representative $19.28 - $23.13 Minimum Starting Pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing:

This position will provide a broad scope of services to internal and external customers of AmShield Insurance Company by answering inquiries from customers and third parties, recording claims and complaints in the appropriate management systems, answering basic claims questions and general customer inquiries. The position also requires the ability to develop close work relationships with other departments, including Underwriting, Claims, and administrative departments to ensure complete customer satisfaction. This position must adhere closely to assigned work schedules. This role will work primarily with the phone channel but will support other front line customer facing channels as needed with a primary focus on first contact resolution.

What We're Looking For:

• Superior oral communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others.
• Excellent telephone etiquette and aptitude to formulate both routine and complex decisions.
• Outstanding listening skills and awareness to proactively determine caller needs and provide proper solutions to enhance first call resolution and complete customer satisfaction.
• Ability to manage high call volume and multi-task in a fast-paced environment while demonstrating exceptional critical thinking skills.
• Ability to follow and retain instructions, work with little supervision, and maintain a harmonious attitude with both internal and external customers.
• Demonstrates timely, consistent job attendance history and availability to ensure proper coverage during assigned company work hours.
• General education emphasizing courses in keyboarding, math, and English as acquired through a college or vocational level course of study, or equivalent job-related experience.
• Ability to perform essential functions of the job, with or without a reasonable accommodation.

Benefits:

• Health
• Dental
• Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing
• 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

Company Culture and Values:

Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance, we value, celebrate, and invest in people. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters – for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities. Shelter has a purpose-driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family-oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017! Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email [e-mail].