AMS Customer Support Labor Strategy

HP; Georgia; On-site; USD 116,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Job summary

HP is seeking an experienced AMS Customer Support Labor Strategy leader to oversee the delivery of very large, complex internal projects across regions, ensuring standards, cost control, and risk management. The role coordinates product management and engineering and maintains executive stakeholder relationships.

You will mentor teams, develop project plans, and drive process improvements while guiding cross-functional initiatives for organizational growth and efficiency.

Qualifications

• Four-year or Graduate Degree in Business Administration or related discipline.
• Typically 10+ years of work experience, preferably in project management, HP Services, and global projects.

Responsibilities

• Oversees the delivery of internal projects, spanning single or multiple regions with high risk.
• Manages project financials, budgets, and forecast accuracy.
• Maintains relationships with upper-level stakeholders.
• Provides recommendations to management on process improvements.
• Determines status reporting content and analyzes results.
• Coordinates between product management and engineering.
• Develops project plans, estimations, specifications, and presentations.
• Leads and manages multiple projects, handling scope, cost, quality, communication, RCA, escalation.

Skills

Accounting

Agile Methodology

Auditing

Billing

Change Management

Data Analysis

Finance

KPIs

Process Improvement

Project Documentation

Project Implementation

Project Management

Project Schedules

Risk Management

Subcontracting

Education

Four-year or Graduate Degree in Business Administration

Project Management Professional (PMP)

Tools

Microsoft Project

Job description

AMS Customer Support Labor Strategy

Job Summary

This role is responsible for overseeing the delivery of very large, complex internal projects, which often span multiple regions, and involve high risk, ensuring adherence to established standards and protocols. The role manages project finances, develops project plans and leads multiple projects with a focus on scope, cost, quality, communication, and issue resolution. The role maintains relationships with upper-level stakeholders, coordinates between product management and engineering teams and provides recommendations for departmental or process improvements. The role also engages in mentoring and guiding lower-level employees, thereby ensuring continuous individual as well as team development.

Responsibilities

• Oversees the delivery of internal projects, typically encompassing very large scale and complex projects, spanning single or multiple regions, presenting a very high level of associated risk.
• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
• Provides recommendations/consultation to management on areas for departmental or implementation process improvements.
• Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas.
• Coordinates between product management, who define requirements, and engineering, who are responsible for implementation.
• Develops project plans, estimations, specifications, flowcharts, and presentations.
• Leads and manages multiple projects by handling scope, cost, quality, communication, root cause analysis, and escalation management.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications

• Project Management Professional (PMP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
li>Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Business Planning

Schedule

Full time

Shift

No shift premium (United States of America)

Travel

Not Specified

Relocation

Not Specified

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”