Customer Project and Program Manager

HP; North Carolina; On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability income

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

HP is seeking a Customer Project and Program Manager to solve complex business issues and act as a subject matter expert. The role leads project teams, guides process improvements, and represents the organization to external customers.

It requires independent judgment within policies to achieve objectives and may involve mentoring lower-level employees. Responsibilities include delivering customer projects, managing revenues and budgets, handling large/complex engagements across regions, and

Qualifications

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.
• In-depth understanding of HP Services' operational policies, processes and methodologies for project management.

Responsibilities

• Manages customer project delivery.
• Manages project financials including P&L.
• Provides reliable financial forecasts to management.
• Mentors and guides project team members.
• Develops new opportunities with client.

Skills

Project management

Policy and process knowledge

Mentoring / guidance

Education

First Level University degree

Job description

Description

We are looking for a Customer Project and Program Manager to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Description

We are looking for a Customer Project and Program Manager to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Very large/ complex/ single or multiple region.
• High complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to GSB management.
• Manages business development.
• Identifies and develops new opportunities with client.
• Supports early qualification and opportunity assessment for large and complex opportunities.
• Manages client relationships.
• Frequently represents the organization to external customers/clients.
• Mentors and encourages skill development of project team members.
• Provides detail performance review input and development recommendations for team members.

Education And Experience Required

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.

Knowledge And Skills

• Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to HP s PM Professions community.

Salary

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Yes

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"