AMR Applications Engineer – Global Support

Magna International

Lowell (MI)

On-site

USD 67,000 - 124,000

Full time

14 days+

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Job summary

Magna International is seeking an Application Engineer - L2 Support in Michigan to diagnose and resolve AMR hardware issues across sites. You will work with global teams to ensure seamless deployment and excellent customer support.

The role requires 2+ years in technical support or hardware deployment, strong troubleshooting, and proficient use of Zendesk and Jira. Travel up to 25% is expected; base salary range is substantial with bonus potential.

Qualifications

2+ years in technical support, hardware troubleshooting, or related roles.
Experience using Zendesk for ticket management.
Proven ability to diagnose complex hardware/deployment issues.
Excellent communication with non-technical stakeholders.
Willingness to travel domestically and internationally up to 25%.

Responsibilities

Serve as the primary contact for site-based AMR issues reported via Zendesk.
Collaborate with on-site teams and customers to gather information for troubleshooting.
Conduct initial triage, diagnosis, and resolution of issues to minimize downtime.
Use Jira to triage, categorize severity, and prioritize tasks.
Escalate unresolved issues to engineering with full context via Jira.
Serve as liaison between customers, deployment teams, and engineering.
Document all support interactions in Zendesk and maintain records.
Contribute to knowledge base updates and best practices.
Provide feedback to engineering on recurring issues to drive improvements.