AMR Applications Engineer - L2 Support

Magna International, Inc.; Lowell (MA); On-site; USD 67,000 - 124,000; Full time

Job summary

Magna International, Inc. is seeking an Application Engineer- L2 Support to ensure the smooth operation of autonomous mobility solutions across multiple sites. You will diagnose hardware and deployment issues, coordinate with international teams, and engage with customers and deployments to drive timely resolutions.

The role emphasizes troubleshooting, collaboration with engineering, documentation in Zendesk, and contributing to knowledge bases for continuous improvement.

Qualifications

• 2+ years in technical support or related roles.
• Experience diagnosing hardware and deployment issues.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Familiarity with Zendesk and Jira for ticketing and tracking.

Responsibilities

• Serve as the primary contact for site-based AMR hardware issues.
• Collaborate with on-site teams and customers to gather troubleshooting information.
• Triage, diagnose, troubleshoot, and resolve issues to minimize downtime.
• Use Jira to triage issues, categorize severity, and prioritize tasks.
• Escalate unresolved issues to engineering with context and diagnostics.
• Coordinate with international teams to support deployments.
• Document all support interactions in Zendesk.
• Contribute to knowledge base updates and best practices.
• Provide feedback to engineering on recurring issues.

Skills

Technical support

Hardware troubleshooting

Robotics

Cross-functional collaboration

Documentation

Tools

Zendesk

Jira

Job description

Magna International, Inc. is seeking an Application Engineer- L2 Support to ensure the smooth operation of autonomous mobility solutions across multiple sites. You will diagnose hardware and deployment issues, coordinate with international teams, and engage with customers and deployments to drive timely resolutions.

The role emphasizes troubleshooting, collaboration with engineering, documentation in Zendesk, and contributing to knowledge bases for continuous improvement.