AML/KYC Case Officer — Complex Risk Investigator

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an AML/KYC Analyst to help protect customers and the firm by making well-supported, well-documented risk decisions.

You will investigate escalations, collaborate with Compliance and business partners, and support adherence to regulatory expectations in a fast-paced environment. As part of the CCB AML/KYC Escalations team, you will review cases, document findings, present recommendations to stakeholders, and contribute to AML/KYC strategic

Qualifications

• Experience in financial services, risk, controls, audit, quality assurance, operations, or AML/KYC (or equivalent relevant experience)
• Strong analytical, critical thinking, and structured problem-solving skills
• Ability to analyze root causes of compliance/risk issues and translate findings into recommendations
• Strong written and verbal communication skills, including comfort presenting conclusions to stakeholders
• Ability to work autonomously, manage competing priorities, and perform in a fast-paced, results-driven environment
• Sound judgment and decision-making; knows when to escalated complex situations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Preferred CAMS certification
• Experience with JPMorganChase internal systems and multi-system processing
• Strong technical writing skills producing clear, decision-ready documentation

Responsibilities

• Conduct complex AML/KYC risk reviews for escalated or previously exited customers; develop clear, supportable recommendations
• Manage daily case queue to meet SLAs, regulatory requirements, and internal quality standards
• Document investigation steps, conclusions, and rationale in a clear and audit-ready manner
• Present proposed decisions and supporting analysis to Compliance partners and leadership for review
• Identify key issues, emerging risks, and risk-mitigation strategies; escalated complex situations appropriately
• Maintain up-to-date knowledge of AML/KYC policies, standards, and role-specific requirements; apply best practices and controls
• Support AML/KYC initiatives and projects through research, analysis, and timely completion of assigned deliverables

Skills

AML/KYC

Risk analysis

Critical thinking

Structured problem-solving

Communication

Autonomy

Decision making

Microsoft Office

Tools

Microsoft Excel

PowerPoint

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking an AML/KYC Analyst to help protect customers and the firm by making well-supported, well-documented risk decisions.

You will investigate escalations, collaborate with Compliance and business partners, and support adherence to regulatory expectations in a fast-paced environment. As part of the CCB AML/KYC Escalations team, you will review cases, document findings, present recommendations to stakeholders, and contribute to AML/KYC strategic