AMH Service Coordinator- Jacksonville

Atlanta Fork Lifts Inc; Grand Park (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Atlanta Fork Lifts, Inc. is seeking a service coordinator to be the primary contact for customers seeking equipment repairs. You will dispatch service jobs, reschedule as needed, and handle the clerical wrap-up for each job.

The role involves collecting timecards, coordinating technicians, handling multiple inquiries, and maintaining orderly PO and billing processes in a quiet office environment.

Qualifications

• 2–3 years relevant experience.
• High School Diploma or GED.
• Office environment experience preferred.

Responsibilities

• Dispatch road technicians and parts delivery drivers.
• Open and close all work orders for the shop and field technicians.
• Open tire work orders for parts.
• Open quote segments for parts when needed.
• Issue PO numbers and track open POs and receipts.
• Receive invoices and separate third-party billing to match with customers.
• Perform clerical tasks, including filing and processing payments.

Skills

Basic computer skills

Customer service

Dispatch

Timecard input

MS Word

MS Excel

PowerPoint

Education

High School Diploma or GED

Tools

NDS

MS Word

MS Excel

PowerPoint

Job description

SUMMARY

The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

JOB DESCRIPTION

• Collect timecards from all field service technicians and post all labor, on a daily basis
• Complete payroll sheet and send to Controller on a bi-weekly basis
• Dispatch road technicians and parts delivery drivers
• Field phone calls from customers, technicians and other departments as needed
• Open and close all work orders for the shop and field technicians
• Open and close all tire work orders for parts
• Open quote segments for parts when needed
• Issue PO numbers and keep track of open PO’s, and receipt-in when invoices arrive
• Receive invoices from corporate office and separate any 3RD party billing to match up and mail to customer
• Other miscellaneous tasks include but are not limited to: filing, processing credit card payments, receipts to A/P, etc.

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, PowerPoint, etc.
• Ability to work with customers/Excellent customer service skills, personable
• Open/close work orders
• Maintain dispatch log
• Collect and input technician timecards
• Maintain purchase order system for vendor purchases
• Coordinate technicians

WORK EXPERIENCE REQUIREMENTS

2-3 years relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace