AmeriCorps Member - Law Library Resource Center

Maricopa County; United States; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Generous paid time off

Health insurance

State-sponsored retirement pension

Employee assistance program

PSLF eligibility

Job summary

The Superior Court of Arizona in Maricopa County is seeking AmeriCorps PACS members to provide assistance in finding court services, forms, and navigating court processes within a self-service environment. Members will perform a range of customer service tasks for litigants and the general public.

Responsibilities include handling inquiries, participating in trainings, and developing knowledge of community resources to support customers.

Qualifications

• High School Diploma or GED required.
• US citizenship, national, or permanent resident status required for AmeriCorps.
• Must be able to stand for long periods of time.

Responsibilities

• Provide direct customer service to litigants in a self-service environment.
• Handle a variety of requests, inquiries, and complaints from litigants and the public.
• Attend and participate in training and evaluation.
• Assist court customers in finding needed services or locations.
• Become knowledgeable about community resources and provide information as needed.
• Offer surveys and track assistance using computer software.

Skills

Interpersonal skills

Multi-tasking

Written communication

Oral communication

Basic computer skills

Confidentiality

Education

High School Diploma/GED

Job description

Job Type

Interns Department

Position Overview

The Superior Court of Arizona in Maricopa County, one of the largest general jurisdiction court systems in the nation, seeks enthusiastic individuals to serve 675 hours or 300 hours. Terms of service occur between August 3rd, 2026 and July 31st, 2027. Members will participate in the Providing Access to Court Services (PACS) AmeriCorps program in the Law Library Resource Center.

Locations

• East Court Building - 101 W Jefferson St, Phoenix, AZ 85003
• Southeast Regional Center 222 E. Javelina Ave. Mesa, AZ 85210
• Northeast Regional Center 18380 N 40th St. Phoenix, AZ 85032
• Northwest Regional Center 14264 W. Tierra Buena Ln. Surprise, AZ 85374

Service Terms

• 675 Hours Fall (August 2026 – March 2027)
• 675 Hours Fall (September 2026 – April 2027)
• 675 Hours Spring (November 2026 – June 2027)
• 300 Hours Fall (September 2026 – December 2026)
• 300 Hours Spring (February 2027 – May 2027)
• 300 Hours Summer (April 2027 – July 2027)

Service Position Functions

• Provide customer assistance in finding court services, court forms, and navigating court processes.

Primary Duties

• Provide direct customer service to litigants in various situations within a self-service environment
• Handle a variety of requests, inquiries, and complaints from litigants and the general public
• Attend and participate in training and evaluation
• Assist court customers with finding needed services or locations
• Become knowledgeable about various community resources and provide information to customers as necessary
• Offer survey to customers assisted and track assistance using computer software

Citizenship Training and Responsibilities

As an AmeriCorps Member, all PACS Members must participate in AmeriCorps training and events as required by the Arizona Governor's Office of Youth, Faith, and Family, as well as participate in any identified community service activity.

Service Schedule

This is a commitment; PACS AmeriCorps Members must complete their assigned hours over the course of their service term. Service hours can only be completed between 8am and 5pm Monday through Friday. Occasionally, and upon request, there might be an opportunity for service hours after hours or on weekends. Hours worked per week and schedule will vary depending on the Member's availability and Court needs.

Minimum Qualifications

• High School Diploma/GED and must pass a criminal background check
• For AmeriCorps State and National and AmeriCorps NCCC, you must be a U.S. citizen, U.S. national, or legal permanent resident alien of the United States
• Must be able to stand for long periods of time

Desired Qualifications

• The ability to multi-task and manage a high-volume and time-critical work environment
• Excellent interpersonal skills
• The ability to establish effective working relationships with others
• The ability to communicate effectively both orally and in writing
• The ability to plan, organize and maintain workflow
• The ability to work under supervision and exercise judgment
• Basic computer skills
• Should be able to accurately maintain statistics and records; maintain confidentiality of all parties

Benefits

• Generous paid time off, paid sick leave, and 10 paid holidays
• Affordable medical, dental, and vision insurance
• State-sponsored retirement pension plans
• Employee assistance program and wellness incentives
• Optional life insurance, disability, a group legal plan, and pet insurance
• Eligibility for Public Service Loan Forgiveness (PSLF) under client guidelines

Equal Opportunity Employer

This program is available to all, without discrimination on the basis of race, color, sex, sexual orientation, pregnancy, religion, age, national origin, genetic information, disability, military status, familial status, political affiliation, or any other characteristic protected by law. The Court is an Equal Opportunity Employer. It is the policy of the Judicial Branch not to discriminate in employment or the provision of services. To arrange for reasonable accommodation under the Americans with Disabilities Act (ADA), please call 602-372-3373.

Prohibited Activities

• Attempt to influence legislation
• Organize or engage in protests, petitions, boycotts, or strikes
• Assist, promote, or deter union organizing
• Impair existing contracts for services or collective bargaining agreements
• Engage in partisan political activities
• Participate in or endorse events or activities that are likely to include political advocacy
• Engage in religious instruction or proselytization
• Provide a direct benefit to a business organized for profit, a labor union, a partisan political organization, or other organizations specified by the CNCS
• Conduct a voter registration drive
• Provide abortion services or referrals for receipt of such services
• Any activity prohibited by Executive Order/Memorandum or otherwise prohibited by AmeriCorps policy