Americas Service Leader: Strategy, Growth & Excellence

Smiths Group; Edgewood (MD); On-site; USD 132,000 - 237,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Other benefits

Job summary

Smiths Detection, part of Smiths Group, is seeking a Vice President, Service Americas to define and execute the strategic vision for the Americas Service business. You will lead service operations, field service, technical support and training to drive customer success and profitability.

You will partner across Sales, Technology, Supply Chain, Quality, Finance, and Product Management, while traveling up to 50–60% to ensure performance and growth across the region.

Qualifications

• Bachelor’s degree in business or relevant discipline is required.
• Minimum 10 years of experience in Field Service Management.
• Minimum 10 years of business experience.
• 5+ years leading large field service organizations.
• Executive leadership of organizations exceeding 200 employees.
• Experience in aerospace, defence, security technology, or industrial equipment preferred.
• Experience leading large-scale organizational transformation.
• Experience in both government and commercial contracting preferred.

Responsibilities

• Define and execute the strategic vision for the Americas Service business.
• Lead all service operations, field service, technical support, customer success, and depot operations.
• Ensure operational excellence, customer satisfaction, profitability and employee engagement.
• Develop and implement service goals, policies and procedures aligned with company vision.
• Travel up to 50–60% domestically and internationally to oversee field operations.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in business or relevant discipline

Job description

Smiths Detection, part of Smiths Group, is seeking a Vice President, Service Americas to define and execute the strategic vision for the Americas Service business. You will lead service operations, field service, technical support and training to drive customer success and profitability.

You will partner across Sales, Technology, Supply Chain, Quality, Finance, and Product Management, while traveling up to 50–60% to ensure performance and growth across the region.