Americas Asset Services Vice President

Citi; Tampa (FL); On-site; USD 104,000 - 156,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Paid holidays

Job summary

Citi in Tampa, Florida is seeking a Vice President of Americas Asset Servicing to lead operational efficiency, risk management, and client service across the NAM and LATAM markets. The role demands strong analytics, process improvement, and people leadership to scale operations and reduce risk.

The leader will drive automation initiatives, develop training programs, and manage corporate actions teams, ensuring accuracy and timely resolution of issues while strengthening the control environment.

Qualifications

• 8+ years of experience in financial services operations
• Demonstrated leadership experience managing operational teams
• Comprehensive knowledge of corporate actions and market practices across NAM & LATAM
• Strong analytical, problem-solving, and decision-making skills with process-improvement experience
• Excellent communication and interpersonal skills for cross-functional collaboration

Responsibilities

• Identify and implement opportunities for process automation, simplification, and standardization across the Americas
• Develop and implement training programs for Asset Servicing teams
• Manage, mentor, and develop corporate actions teams
• Serve as escalation point for complex operational issues with root-cause analysis
• Conduct in-depth analyses to identify root causes of systemic challenges in LATAM Asset Servicing
• Analyze operational metrics and identify trends for process improvements and risk reduction
• Cultivate strategic relationships with clients, internal units, and product partners
• Lead strategic initiatives to transform efficiency and client satisfaction across the Americas Asset Servicing

Skills

Leadership experience

Operational excellence

Financial services

Communication skills

Automation & process improvement

Analytical ability

Team management

Stakeholder management

Education

Bachelor’s degree in Finance/Accounting or related field

Job description

Overview:

The Vice President of Americas Asset Servicing is a key leadership role responsible for driving the operational efficiency, accuracy, and compliance of Asset Servicing functions across the Americas. This position requires strong analytical and problem‑solving capabilities, a deep understanding of the diverse market practices across the Americas, and a proven ability to manage high‑risk operational processes. The Vice President will be responsible for implementing process enhancements, identifying opportunities for automation, and strengthening the control environment to reduce operational risk while delivering a superior client service experience.

Responsibilities:

• Process Optimization and Improvement: Identify and implement opportunities for process automation, simplification, and standardization across the Americas to enhance operational efficiency, reduce operational risk, and improve scalability.
• Training & Development: Develop and implement comprehensive training programs for Americas Asset Servicing teams, ensuring a high level of competency, adherence to best practices, and continuous skill development.
• Team Management & Development: Manage, mentor, and develop the corporate actions teams, fostering a culture of accuracy, accountability, and continuous improvement while implementing targeted training programs to address the complexities.
• Complex Issue Resolution: Serve as a key escalation point for complex operational issues, conducting in‑depth root cause analysis and implementing effective, sustainable solutions that can be applied across the Americas.
• Root Cause Analysis & Solution Implementation: Conduct sophisticated, in‑depth analyses to identify the root causes of systemic operational challenges within LATAM Asset Servicing, spearheading the development and implementation of solutions.
• Metrics and Reporting: Ability to analyze operational metrics, identify critical trends, and pinpoint areas of opportunity for process enhancement and risk reduction.
• Strategic Stakeholder Relationships: Cultivate and sustain strategic relationships with critical stakeholders, including clients, internal business units, and global product partners, to enhance service delivery.
• Drive Strategic Initiatives: Lead and drive strategic initiatives focused on transforming process efficiency, significantly reducing operational risk, and enhancing overall client satisfaction across the Americas Asset Servicing landscape.

Qualifications:

• 8+ years of experience in financial services operations, with significant expertise in all aspects of corporate actions, including both NAM and LATAM markets.
• Demonstrated leadership experience with a proven ability to manage operational teams, drive change, and enhance processes in a high‑volume environment.
• Comprehensive knowledge of a wide array of investment instruments and the specific nuances of corporate action processing in the Americas.
• Strong analytical, problem‑solving, and decision‑making skills, with experience in implementing process improvements (e.g., automation, workflow redesign).
• Excellent communication and interpersonal skills, with the ability to articulate complex information to a variety of internal and external stakeholders.

Education:

• Bachelor’s/University degree in Finance, Accounting, or a related field.

Job Family Group:

Operations - Transaction Services

Job Family:

Asset Servicing

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages (planned time off - vacation)
• unplanned time off (sick leave)
• paid holidays

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Aug 31, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.