Americas Asset Services Vice President

Citigroup Inc.; Tampa (FL); On-site; USD 104,000 - 156,000; Full time

Job summary

Citigroup Inc. is seeking a Vice President to lead Americas Asset Servicing in Tampa, FL. The role focuses on driving operational efficiency, risk reduction, and strong client service across NAM and LATAM markets.

You will implement process improvements, oversee corporate actions teams, and act as a key escalation point for complex issues, with a focus on automation and strategic initiatives.

Qualifications

• 8+ years of experience in financial services operations, with expertise in corporate actions across NAM and LATAM.
• Proven leadership experience managing operations teams and driving change.
• Strong analytical, problem-solving and decision-making abilities, with process-improvement focus.

Responsibilities

• Identify and implement automation, simplification, and standardization to improve efficiency and scalability across the Americas.
• Develop and deliver comprehensive training programs for Asset Servicing teams.
• Mentor and grow corporate actions teams, promoting accuracy and accountability.
• Serve as escalation point for complex operational issues and implement sustainable solutions.
• Lead root-cause analyses of systemic challenges in LATAM Asset Servicing and drive solutions.
• Analyze operational metrics to identify trends and opportunities for risk reduction and service improvement.

Skills

Leadership

Process optimization

Analytical skills

Communication

Education

Bachelor’s degree in Finance/ Accounting

Job description

Overview:

The Vice President of Americas Asset Servicing is a key leadership role responsible for driving the operational efficiency, accuracy, and compliance of Asset Servicing functions across the Americas. This position requires strong analytical and problem-solving capabilities, a deep understanding of the diverse market practices across the Americas, and a proven ability to manage high-risk operational processes. The Vice President will be responsible for implementing process enhancements, identifying opportunities for automation, and strengthening the control environment to reduce operational risk while delivering a superior client service experience.

Responsibilities:

• Process Optimization and Improvement:Identify and implement opportunities for process automation, simplification, and standardization across the Americas to enhance operational efficiency, reduce operational risk, and improve scalability.
• Training & Development:Develop and implement comprehensive training programs for Americas Asset Servicing teams, ensuring a high level of competency, adherence to best practices, and continuous skill development.
• Team Management & Development:Manage, mentor, and develop the corporate actions teams, fostering a culture of accuracy, accountability, and continuous improvement while implementing targeted training programs to address the complexities.
• Complex Issue Resolution:Serve as a key escalation point for complex operational issues, conducting in-depth root cause analysis and implementing effective, sustainable solutions that can be applied across the Americas.
• Root Cause Analysis & Solution Implementation:Conduct sophisticated, in-depth analyses to identify the root causes of systemic operational challenges within LATAM Asset Servicing, spearheading the development and implementation of solutions.
• Metrics and Reporting: Ability to analyze operational metrics, identify critical trends, and pinpoint areas of opportunity for process enhancement and risk reduction.
• Strategic Stakeholder Relationships:Cultivate and sustain strategic relationships with critical stakeholders, including clients, internal business units, and global product partners, to enhance service delivery.
• Drive Strategic Initiatives:Lead and drive strategic initiatives focused on transforming process efficiency, significantly reducing operational risk, and enhancing overall client satisfaction across the Americas Asset Servicing landscape.

Qualifications:

• 8+ years of experience in financial services operations, with significant expertise in all aspects of corporate actions, including both NAM and LATAM markets.
• Demonstrated leadership experience with a proven ability to manage operational teams, drive change, and enhance processes in a high-volume environment.
• Comprehensive knowledge of a wide array of investment instruments and the specific nuances of corporate action processing in the Americas.
• Strong analytical, problem-solving, and decision-making skills, with experience in implementing process improvements (e.g., automation, workflow redesign).
• Excellent communication and interpersonal skills, with the ability to articulate complex information to a variety of internal and external stakeholders.

Education:

• Bachelor’s/University degree in Finance, Accounting, or a related field.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Asset Servicing

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 31, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.