American Airlines Customer Service Jobs $28/Hour

American Airlines; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

American Airlines in Phoenix seeks a Passenger Service Agent to greet travelers, issue tickets, and guide them through check-in and boarding. You’ll work in a fast-paced environment, ensuring safety, accuracy, and exceptional service while upholding company policies.

Ideal candidates have strong communication skills, valid U.S. work authorization, and the ability to adapt to shift work, including evenings and weekends. Training provided.

Qualifications

• High school diploma or equivalent is required.
• Bilingual abilities may be required in some areas.
• Valid driver’s license may be required by local authorities.
• FAA/ security requirements (SIDA eligibility) may apply.
• Pre-employment drug screen or background check may be required.
• Authorized to work in the U.S.

Responsibilities

• Issue, reissue, and discount traveler tickets.
• Book, ticket, and affirm flight reservations.
• Rebook travelers on oversold flights and during irregular operations.
• Register travelers and perform front desk duties.
• Coordinate with vendors for lodging, meals, and transportation; assist with check-in and boarding processes.
• Assist travelers with check-in, baggage handling, and boarding.

Skills

Bilingual abilities

Customer service

High speed environment

Education

High school diploma or equivalent

SIDA clearance eligibility

Tools

Saber or similar passenger service system

Job description

Overview

Could It Be Said That You Are Prepared To Investigate A Universe Of Conceivable Outcomes, Both At Work And During Your Downtime? Join Our American Carriers Family, And You'll Venture To The Far Corners Of The Planet, Develop Your Skill And Become The Most Ideal Form Of You. As You Set Out On Another Excursion, You'll Handle Difficulties With Adaptability And Beauty, Mastering New Abilities And Propelling Your Profession While Having A Great Time. Go Ahead And Advance Both Your Own And Work Life And Bounce Ready!

Responsibilities

• Issue, reissue, and discount traveler tickets.
• Book, ticket, and affirm flight reservations.
• Rebook travelers on oversold flights and during unpredictable tasks.
• Perform traveler registration and front seat tasks (aside from curbside), redress oversold seat tasks, and issue redesigns.
• Issue vouchers or coordinate with workers for hire for traveler lodging facilities, feasts, and transportation; coordinate refuel and invigorate.
• Perform traveler loading up, including ticket lift and ticket lift/check.
• Work door reader/ scanner and related obligations for pre‑boarding, checking carry‑on items, and line standards.
• Work jetways/spans for boarding and deplaning travelers.
• Make boarding and take‑off door declarations.
• Convey homegrown/worldwide flight archives.
• Perform traveler administration flight close‑out techniques.
• Acknowledge, check and label travelers’ stuff at goal focuses, full‑administration ticket counters, and top‑of‑the‑line ticket counters.
• Keep up with the course of events of flight loading up process.
• Perform client care hands‑on preparing.
• Process and complete visa stuff exchanges at booths in the ticket counter region and enactment stations.
• Help travelers with self‑administration stand registration and booth handling at ticket counters.
• Line lines at ticket counter booths and ticket counters.
• Clear/check global reports at stand in the ticket counter region and actuation stations.
• Acknowledge and initiate travelers’ self‑labeled sacks at enactment stations.
• Help clients requiring exceptional help or in‑station; help boarding, deplaning and shipping non‑mobile travelers, extraordinary help travelers, and unaccompanied minors.
• Perform client support work related with taking care of local flights and worker for hire/ground dealing with arrangements or agreements.
• Have customary and unsurprising participation on location, including fulfilling any obligatory extra time prerequisites.
• Answer and help during security or potentially crisis circumstances.
• Provide interfacing travelers with entryway data.
• Give quality client care in an expert way and as per American’s rules.
• Stick to organization approaches, methodology, and execution norms.
• Finish important preparation stages.
• Comply with unofficial laws (e.g., FAA, TSA).
• Utilize different inside assets/frameworks during client associations.
• Wear outfits as expected by organization strategy.
• Sensible facilities might be made for qualifying people with inabilities.
• Perform traveler activity control capabilities including air‑to‑ground correspondence along with pinnacle capabilities; help worldwide travelers through customs/movement, including re‑verify convey tickets, global flight archives, and customs/migration structures.

Qualifications

• Least capabilities training and earlier professional training.
• Bilingual language abilities expected in certain areas.
• Legitimate driver’s permit as required by neighborhood specialists.
• FAA criminal investigations to fit the bill for unescorted access honors to air terminal security (SIDA), if appropriate.
• Option to obtain suitable air terminal power and additional US Customs security identifications.
• Pre‑work drug screen, comprehensive personal investigation, or fingerprinting to fulfill organization and security necessities.
• Approved to work in the U.S.

Preferred Skills

• Experience with Saber or other traveler administration framework.
• Prior eye‑to‑eye client care insight.
• Experience working in a high‑speed climate.