American Airlines Jobs Customer Service Memphis

American Airlines; Lansing (MI); On-site; USD 41,328 - 68,880; Full time

Benefits offered by this job

Travel benefits

Health insurance

401(k)

Employee assistance

Travel discounts

Job summary

American Airlines in Lansing welcomes a premium customer service professional to join our team. You will handle high-end client interactions, verify memberships and lounge access, and ensure a seamless guest experience across terminals. Proficiency with SABRE and strong communication are essential.

You will manage reservations, answer inquiries, and coordinate with colleagues to provide top-tier service while adhering to aviation regulations and safety policies in a dynamic travel environment.

Qualifications

• High school diploma or GED.
• Ability to read, write, speak and understand English fluently.
• FAA background checks may be required for access to secured areas.

Responsibilities

• Provide premium customer service to all clients.
• Register and check club/lounge access for members.
• Greet guests by name and verify IDs, assist with Wi‑Fi and inquiries.
• Book and confirm flight reservations using SABRE and related tools.
• Assist premium customers with changes, rebooking, and ticketing.

Skills

Customer service

Multitasking

Communication

Professional appearance

Education

High school diploma or GED

Tools

SABRE

QIK

Job description

Job Title: Premium Customer Service
Salary: $30 - $50 per hour
Company: American Airlines
Location: Lansing, USA

Introduction

Might it be said that you are prepared to investigate a universe of conceivable outcomes, both at work and during your downtime? Join our American Carriers family, and you'll venture to the far corners of the planet, develop your ability and become the most ideal rendition of yourself. As you set out on another excursion, you'll handle difficulties with adaptability and effortlessness, acquiring new abilities and propelling your profession while having a great time. Go ahead and improve both your own and work life and bounce ready!

Job Responsibilities

• Give premium client care to all clients
• Register clients and check their admittance to club(s) and additionally lounge(s)
• Welcome clients by finishing all visitor experience things (e.g., welcome clients utilizing their name whenever the situation allows, guarantee unofficial ID is noticeable, give WIFI secret phrase, ask how you can help)
• Book and affirm flight reservations (e.g., utilizing the semi-computerized business audit climate [SABRE], Qantas Wise Keypad [QIK])
• Look at premium clients for their flights (e.g., flight changes, rebooking, identification confirmation swipe)
• Screen trips to distinguish loading up times, deferrals, or disturbances to best oblige client needs
• Issue client tickets (e.g., day of takeoff, reissues, future tickets)
• Drop traveler reservations, as mentioned
• Put clients on need records (e.g., redesigns, reserve)
• Give opportune goals for clients' movement issues
• Contact a higher degree of client care support (i.e., premium administrations CSCs or CSMs) to address irritating client issues, depending on the situation
• Archive client issues in the traveler name record (PNR)
• Perform club enlistment or deals exercises (e.g., Naval Commander's Club, Visa participations)
• Coordinate all administrations given to tip-top status clients (e.g., Attendant Key program and Five Star administration)
• Help world‑class status clients (e.g., Attendant Key, Five Star Individuals) as they move all through terminals
• Help clients with their stuff, depending on the situation
• Screen or keep up with the presence of the parlors or clubs (e.g., using direct walk-throughs)
• Speak with colleagues to guarantee food and refreshments are given to the club or potentially relax clients consistently
• Supervise the exercises of colleagues offering types of assistance (e.g., cooking, disinfection) to the club(s) as well as a lounge(s)
• Help clients with innovation given in the club(s) or potentially lounge(s)
• Hold gathering rooms (e.g., 60 minutes) for same‑day travel demands
• Coordinate administrations for any gatherings happening in meeting rooms (e.g., nourishment for the gatherings)
• Complete open or close methods for club(s) as well as lounge(s)
• Address raised client issues or concerns
• Lead alcohol stock review with refreshment colleague (at certain air terminals)
• Screen KeyStar framework to orchestrate fitting administrations for clients (e.g., government authorities, OneWorld, Attendant Key, FiveStar) (at certain air terminals)
• Report to situate on time, as book, and at your appointed station or area, including obligatory extra time necessities, changing movements, ends of the week, and occasions
• Finish task applicable preparation phases
• Stick to organization approaches, techniques, and execution norms
• Wear regalia as expected by the organization's strategy
• Comply with unofficial laws (e.g., Speck, FAA, TSA)
• Utilize numerous interior assets/frameworks, including during client associations
• Sensible facilities might be made for qualifying people with incapacities

Qualifications

• Secondary school certificate or GED
• Should have the option to peruse, compose, fluidly talk and grasp the English language
• Bilingual language abilities expected in certain areas
• Should satisfy FAA criminal personal investigations to meet all requirements for unescorted access honors to air terminal security distinguishing proof showcase regions (SIDA), if the material
• Should have the option to get fitting air terminal power or potentially US Customs security identifications, if appropriate
• Effectively show uncommon client support and client commitment in a climate of cordiality
• Capacity to work under tension, handle a large number of tasks simultaneously while giving close consideration to detail and client care
• Superb persuasiveness abilities/relational abilities with the capacity to cooperate successfully with all degrees of the board and public contact
• Administration situated and self-propelled with an elevated degree of incredible skill
• Ready to go to instructional courses in Dallas/Post Worth, Texas
• Earlier client neighborliness experience unequivocally liked
• Keep a very much-prepped and proficient appearance
• Magnificent relational abilities
• Earlier travel industry experience liked
• PC experience liked
• Solid hierarchical and regulatory abilities required
• Capacity to work sporadic or potentially expanded hours, including ends of the week and occasions
• Should answer to deal with a standard and convenient premise

Benefits

• Travel Advantages: you, your family, and your companions can arrive at 365 objections on more than 6,800 everyday trips across our worldwide organization
• Medical advantages: on the very beginning, you'll approach your well-being, dental, remedy, and vision benefits. We also offer virtual specialist visits, and adaptable spending records from there
• Health Projects: we maintain that you should be your best self - that is the reason our health programs furnish you with the appropriate apparatuses, assets, and backing you want
• 401(k) Program: Accessible upon enlistment and, contingent upon the workgroup, business commitments to your 401(k) program are accessible following one year
• Extra Advantages: other incredible advantages incorporate our Worker Help Program, pet protection, and limits on inns, vehicles, travel and that's just the beginning

Company Culture

Go ahead and act naturally at American. From the colleagues we recruit to the clients we serve, incorporation and variety is the groundwork of the powerful labor force at American Aircrafts. Our 20+ Representative Business Asset Gatherings are centered around associating our colleagues with our clients, providers, networks, and investors, assisting colleagues with arriving at their maximum capacity, and establishing a comprehensive workplace to address and surpass the issues of our assorted world.