AMER Logistics & Fulfillment Leader

PlayStation; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Sony Interactive Entertainment is seeking a Senior Manager of Operations to lead logistics and warehousing across the AMER region (US, Canada, LATAM). You will ensure end-to-end supply chain execution for PlayStation products, balancing cost, service, and compliance.

You will oversee inbound, destination, warehouse, and outbound activities, partner with global teams, and drive improvements in efficiency and resilience across B2B and B2C channels.

Responsibilities

• Lead AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, on time, and to the required service level.
• Partner closely with the Japan Logistics group to manage inbound transportation from factory, creating resilience across supply routes, shipment planning, issue management, and operational execution.
• Ensure destination activities from port into warehouse are completed on time and correctly, including coordination with freight partners, customs teams, port operations, and warehousing providers.
• Oversee warehouse operations across AMER, ensuring service providers deliver efficient, cost effective, resilient, and agile fulfilment capability for both B2B and B2C channels.
• Manage outbound transportation performance to deliver On Time In Full across retail, distributor, eCommerce, and PlayStation Direct customer requirements.
• Lead logistics and warehousing partner performance management, ensuring partners meet agreed service levels, cost expectations, operational standards, and business commitments. Own MBRs and relevant processes, ensuring the annual review schedule is planned, cordinated, and delivered to provide key insights into SIE and out to our warehousing, transport, and service partners.
• Work cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, and regional market teams to ensure operational plans are aligned to demand, customer needs, launch activity, and business priorities.
• Drive continuous improvement across cost, service, resilience, agility, warehouse productivity, transport performance, and operational ways of working. This role requires close collaboration hand in hand with Operational Excellence and Transformation to drive a defined improvement plan, develop and input into MRP, and undertake regular metric reviews in a standardised and systematic manner.

Job description

Sony Interactive Entertainment is seeking a Senior Manager of Operations to lead logistics and warehousing across the AMER region (US, Canada, LATAM). You will ensure end-to-end supply chain execution for PlayStation products, balancing cost, service, and compliance.

You will oversee inbound, destination, warehouse, and outbound activities, partner with global teams, and drive improvements in efficiency and resilience across B2B and B2C channels.