Ambulatory Surgery Operations Coordinator II

University of Miami; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami’s Bascom Palmer Eye Institute seeks a Clinical Business Operations Representative 2 for the Ambulatory Surgery Unit in Miami, FL. This full-time role supports pre and post-care operations, patient coordination, and efficient reception duties.

You will answer calls, gather patient information, protect confidentiality, and collaborate with physicians and staff to maintain smooth surgical flow and exceptional patient experiences.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage calls, direct calls, document messages in the appropriate software.
• Greets visitors and callers, handles inquiries, and directs them to appropriate staff.
• Works with colleagues to resolve problems and improve workflow.
• Provides coverage for responsibilities of coworkers as needed.
• Develops and promotes effective communication with physicians and staff on a regular basis.
• Maintains confidentiality of all information.

Skills

Data entry

Communication skills

Evenings/nights/weekends

Data collection/analysis

Independent work

Education

High school diploma or equivalent

Job description

The University of Miami’s Bascom Palmer Eye Institute seeks a Clinical Business Operations Representative 2 for the Ambulatory Surgery Unit in Miami, FL. This full-time role supports pre and post-care operations, patient coordination, and efficient reception duties.

You will answer calls, gather patient information, protect confidentiality, and collaborate with physicians and staff to maintain smooth surgical flow and exceptional patient experiences.