Ambulatory Social Work Care Manager I-29504

Rush University Medical Center; Chicago (IL); On-site; USD 38,000 - 60,000; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks a Social Work Care Manager I to provide patient-centered care across clinical teams. You will coordinate psychosocial services, perform assessments, and develop care plans to support patients with complex needs.

The role emphasizes collaboration, education, and outcome-driven practice within ambulatory care settings. You will maintain regulatory documentation, contribute to program development, and participate in supervision and staff education

Qualifications

• Master’s degree in Social Work from an accredited university required.
• Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required.
• Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required.
• Be willing to co-locate in the outpatient clinic when needed.
• Proficient and functional knowledge of Microsoft Office Suite.
• Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
• Excellent verbal and written communication and organizational skills.

Responsibilities

• Uses MHN portal and value-based care EMR reports to locate patients needing outreach from a psychosocial perspective.
• Assesses patient physiology, psychosocial, financial, cultural, and familial factors, coordinating psychosocial services.
• Develops a psychosocial plan of care and acts as a change agent for complex cases.
• Aligns care plans with available resources and promotes cost-effective, high-quality care.
• Participates in program development, implementation, and evaluation in RUMG clinics.
• Provides crisis intervention when needed.
• Delivers educational materials to patients and families in accessible language and formats.
• Measures care outcomes using defined quality metrics.
• Maintains a proactive, patient-centered approach to meet department goals and process improvements.
• Documents per regulatory guidelines and communicates with treatment teams about progress and discharge plans.
• Organizes clinical supervision for social work staff and oversees ongoing education needs.
• Promotes education about the care management role across the organization.
• Ensures policies align with regulatory guidelines; updates committees as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organization skills

Problem solving

MS Office proficiency

Education

Master’s degree in Social Work

Illinois LSW license or pending

Tools

MHN portal

EMR reports

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Ambulatory Care Management

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Social Work Care Manager I is an Illinois licensed social worker who provides patient care through a diverse role as a clinician, educator, care coordinator, and advocate. The Social Work Care Manager I collaborates with other members of the health care team to facilitate effective care management and support services at the appropriate level of care and implement sustainable solutions to support patients and families. The Social Work Care Manager I incorporates a motivational interviewing approach, attending to the patient’s ability to successfully self-manage chronic illnesses and effectively utilize health care services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other Information

Required Job Qualifications:

• Master’s degree in Social Work from an accredited university required.
• Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required. Employee will be subject to demotion or termination if licensure is not obtained within the given timeframe.
• Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required.
• Be willing to co-locate in the outpatient clinic when needed.
• Proficient and functional knowledge of Microsoft Office Suite.
• Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
• Excellent verbal and written communication and organizational skills.

Preferred Job Qualifications

• LCSW or commitment to obtain.
• Experience utilizing motivational interviewing preferred.
• Experience working with managed care in a health care setting preferred.
• Case Management certification preferred (or commitment to obtain within 2.5 years).
• Bilingual English/Spanish highly desirable.

Responsibilities

• Utilizes MHN portal and value-based care EMR reports to identify patients in need of outreach efforts from a psychosocial and environmental perspective based on inter-professional team collaboration, clinic referrals, ER, and patient discharges.
• Facilitates assessment of person's physiological, psychosocial, financial, cultural, and familial situation and coordination of psychosocial services to address person/family/caregiver needs.
• Develops a psychosocial plan of care and serve as a change agent to address the needs of patients with complex psychosocial issues.
• Aligns plan of care (current and anticipated) with available resources and proactively resolve barriers. Promotes cost-effective quality care services.
• Participates in development, implementation, and evaluation of programs within respective RUMG clinics.
• Provide crisis intervention when needed.
• Provides educational materials and resources to patient and family that are in a format which is specific to the patient/family learning abilities and language preference.
• Identifies care management contract outcomes by using care management contract quality measures.
• Models and maintains a quality-based, proactive patient-centered approach to achieve department and institutional goals and process improvements.
• Documents in accordance with regulatory guidelines to ensure effective communications and to support reimbursement standards and requirements. Confers, collaborates, and consults with treatment teams regarding patient progress, transition of care needs; makes referrals and implements discharge plans.
• Organizes and facilitates clinical supervision for social work staff. Manages, reviews, and updates staff continuing education needs.
• Promotes and provides education about the care management role throughout the organization.
• Ensures care management policies and procedures are consistent with regulatory guidelines; provides updates to committees when indicated.
• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.