Patient Access Rep - Surgical Day

Boston Medical Center; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Boston Medical Center is seeking a Patient Access Representative to ensure complete and accurate surgical and procedural registration and billing information. You will support clinical staff, handle fast-paced patient interactions, verify insurance, and collect copays as needed.

The role requires a high school diploma, 0–2 years of registration experience or 3+ years in customer service, and strong communication and computer skills.

Qualifications

• Education: High School Diploma or GED.
• Experience: 0–2 years in registration or 3+ years in customer service.
• Proficiency with MS Outlook and hospital information systems.

Responsibilities

• Delivers outstanding customer service to internal and external customers.
• Ensures data integrity for patient demographics, insurance and admissions.
• Verifies patient insurance using various methods.
• Collects insurance copays from patients.
• Maintains accurate documentation in patient accounts for workflow efficiency.
• Collaborates with team to cover Admitting or Emergency Department as needed.
• Attends departmental meetings and participates in coverage rotations.

Skills

Sound judgment and critical thinking

Prioritize multitask

Organization and follow-through

Basic computer literacy

Accuracy and attention to detail

Teamwork

Customer service

Communication skills

Flexibility in team setting

Composure under stress

MS Outlook and Epic skills

Education

High School Diploma/GED

Tools

MS Outlook

Epic

Job description

POSITION SUMMARY

Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area environment. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi-tasks in a steady-paced clinical environment.

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Delivers outstanding customer service to both internal and external customers.
• Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information.
• Verifies patient insurance using various methods.
• Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
• Assists in ensuring adequate departmental coverage when needed.
• This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Demonstrates ability to handle difficult situations by using effective problem solving skills.
• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• All other duties as assigned.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

Education: High School Diploma/GED

Experience: 0-2 year of registration related experience OR a minimum of three years customer service experience

KNOWLEDGE AND SKILLS

• Sound judgment and critical thinking
• Ability to prioritize and handle multiple tasks in a very busy environment
• Strong organization and follow-through skills
• Basic computer literacy required
• Accuracy and attention to detail
• Ability to work independently and as a part of a team
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances
• Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

Compensation Range: $20.23- $24.65 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.