Ambulatory service representative II- Gastroenterology

Boston Medical Center; Boston (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

Boston Medical Center is seeking an Ambulatory Service Representative II for the Gastroenterology department. The role coordinates patient access, including registration, insurance verification, appointment scheduling, charge entry, and billing, with additional administrative duties to support the department.

Education: HS/GED with 3+ years experience; degree holders with related experience preferred. Strong English communication and MS Office skills required.

Qualifications

• HS/GED with 3+ years of relevant experience.
• Bachelor's degree or Associates plus 1 year relevant experience preferred.
• Experience with medical billing or similar setting preferred.

Responsibilities

• Coordinate charge entry, batch controls, billing edits, and payments processing; support billing and managed care functions.
• Provide general administrative support including word processing, spreadsheets, and presentations to create/edit department documents.
• Support physician/department by managing calendars, scheduling administrative appointments, answering calls, and handling credentialing documents.
• Perform a wide variety of admin duties to ensure department operations: MPI registration, visit management, scheduling, interpreters coordination, social services, radiology, etc.
• Adhere to BMCHS RESPECT standards.

Skills

English communication

Customer service

Confidentiality

Multitasking

Microsoft Office

Education

HS/GED with 3+ years experience

Bachelor's/Associates +1 year experience

Tools

MS Word

Excel

Access

PowerPoint

Hospital registration systems

Billing systems

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: Ambulatory service representative II Department: Gastroenterology Schedule: Ful Time

ESSENTIAL RESPONSIBILITIES / DUTIES

Focuses on one or more of the following areas, and provides support as needed to optimize daily flow: Charge entry Batch controls Billing (TES) edits Hold bill edits Charge reconciliations Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.). Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations. Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc. In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: Reception & customer service creating or verifying Master Patient Index (MPI) registration demographics visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) insurance/coverage verification co-payment collection front-end review and correcting registration & insurance edits pre-authorization, referral coordination and referral reconciliation Referral work lists Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc). Adheres to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION: HS/GED plus 3+ years relevant experience. Bachelors degree or Associates plus 1 year relevant experience Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

COMPENSATION RANGE

Compensation Range: $22.36- $27.26 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

WHY WORK WITH US

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.