Ambulatory Services Representative I

BMC Health System; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Part time

Job summary

BMCHS is seeking an Ambulatory Services Representative I to coordinate front-end patient access, including registration, insurance verification, scheduling and related administrative duties in a fast-paced ambulatory setting.

The role supports the Ambulatory Float Pool with part-time scheduling and requires strong customer service, confidentiality, and computer skills. Prior clinical exposure is preferred.

Qualifications

• Associates degree or equivalent or HS/GED with two years relevant experience.
• Experience in a clinical setting preferred.
• Excellent English communication and interpersonal skills required.
• Ability to maintain strict confidentiality of health information.
• Basic computer skills and familiarity with MS Office and hospital registration/billing systems.

Responsibilities

• Reception & customer service
• Create/verify Master Patient Index (MPI)
• Registration demographics
• Visit management
• Appointment scheduling (consults, tests, procedures, follow-ups)
• Insurance/coverage verification
• Co-payment collection
• Front-end registration & insurance edits
• Pre-authorization and referral coordination
• Referral work lists
• General administrative duties (forms, phones, filing, appointments, photocopying, faxing, mailings)
• Other related duties as needed.

Skills

Customer service

Communication skills

Confidentiality

Multitasking

MS Office

Education

Associate degree or equivalent

HS/GED + 2 years experience

Tools

MS Word

MS Excel

Registration/Billing systems

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Services Representative I

Department: Ambulatory Float Pool

Schedule: Part Time

ESSENTIAL DUTIES / RESPONSIBILITIES

• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service

• creating or verifying Master Patient Index (MPI)

• registration demographics

• visit management

• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)

• insurance/coverage verification

• co-payment collection

• front-end review and correcting registration & insurance edits

• pre-authorization, referral coordination and referral reconciliation

• Referral work lists

• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

• Other related duties as needed.

JOB REQUIREMENTS

EDUCATION:

• Associates degree (or equivalent) or

• HS/GED plus at least two years relevant experience.

EXPERIENCE:

• Experience working in a clinical setting preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$20.23- $24.65

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans