Ambulatory Services Representative I

Boston Medical Center (BMC); Boston (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pharmacy benefits

Flexible Spending Accounts

403(b) retirement matches

Paid time off

Career advancement opportunities

Wellbeing resources

Job summary

Boston Medical Center (BMC) is seeking an Ambulatory Services Representative I to coordinate ambulatory patient access functions, including front-end customer service, patient registration, insurance verification, and appointment scheduling. This part-time role supports the Ambulatory Float Pool with a focus on efficient, patient-centered service.

The ideal candidate has strong English communication, attention to detail, and the ability to balance multiple tasks in a fast-paced clinical setting.

Qualifications

• Excellent English communication (oral and written) and interpersonal skills.
• Ability to maintain confidentiality of health information.
• Basic computer skills and familiarity with MS Office and hospital systems.

Responsibilities

• Reception and customer service for ambulatory access.
• MPI creation/verification and registration demographics.
• Appointment scheduling and visit management.
• Insurance verification and pre-authorization coordination.
• Co-payment collection and registration edits.

Skills

Customer service

Communication

Confidentiality

multitasking

Education

Associates degree

HS/GED + 2 years experience

Tools

MS Word

Excel

Outlook

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position

Ambulatory Services Representative I

Department

Ambulatory Float Pool

Schedule

Part Time

Essential Duties / Responsibilities

• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).
• Other related duties as needed.

Job Requirements

EDUCATION

• Associates degree (or equivalent) or
• HS/GED plus at least two years relevant experience.

Experience

• Experience working in a clinical setting preferred.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$20.23- $24.65

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans