Ambulatory Services Representative II - Per Diem Mon - Fri 8:30-5pm

BMC Software; Boston (MA); On-site; USD 31,000 - 38,000; Part time

Job summary

BMCHS is seeking an Ambulatory Services Representative II to support the Otolaryngology clinic on a per diem basis. The role covers weekdays only, with daytime hours and no weekends, evenings, or overnights.

Substantial patient access responsibilities include registration, insurance verification, appointment scheduling, and charge entry. The position requires strong English communication, excellent customer service, and confidentiality.

Qualifications

• Excellent English communication skills (oral and written) and interpersonal skills.
• Demonstrated customer service skills and ability to handle multiple priorities.
• Must maintain strict confidentiality of health information.

Responsibilities

• Provide front-end registration and patient access support.
• Verify insurance coverage and handle eligibility checks.
• Process charge entries and revenue batch controls.
• Assist with billing edits, reconciling charges, and inquiries to carriers.
• Support administrative tasks including scheduling, credentialing, and correspondence.
• Maintain MPI, registration demographics, appointment scheduling, and visit management.

Skills

Customer service

Communication

Confidentiality

Multitasking

MS Office

Education

HS/GED + 3+ years experience

Bachelor's degree or equivalent

Associates + 1 year relevant experience

Tools

MS Word

Excel

Access

PowerPoint

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position: Ambulatory Services Representative II

Department: Otolaryngology

Schedule: Per Diem - Please note this is a role that will work when needed Mon - Friday to cover vacations ect. No weekends, evenings, or overnights. This is an outpatient clinic with standard day time clinic hours.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provides support as needed to optimize daily flow:




• Charge entry




• Batch controls




• Billing (TES) edits




• Hold bill edits




• Charge reconciliations




• Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).




• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.




• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.




• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:




• Reception & customer service




• creating or verifying Master Patient Index (MPI)




• Registration demographics




• Visit management




• Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)




• Insurance/coverage verification




• Co-payment collection




• Front-end review and correcting registration & insurance edits




• Pre-authorization, referral coordination and referral reconciliation




• Referral work lists




• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

JOB REQUIREMENTS

EDUCATION:

• HS/GED plus 3+ years relevant experience.




• Bachelors degree or




• Associates plus 1 year relevant experience

EXPERIENCE:

• Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.




• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.




• Must be able to maintain strict confidentiality of all personal/health sensitive information.




• Ability to effectively handle challenging situations and to balance multiple priorities.




• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans