Ambulatory Services Representative I

BMC Software; Boston (MA); On-site; USD 42,000 - 51,000; Part time

Job summary

BMCHS is seeking an Ambulatory Services Representative I in Boston to coordinate ambulatory patient access functions including registration, insurance verification, appointment scheduling and related administrative duties.

The role is part-time in the Ambulatory Float Pool, requiring strong English communication and customer service skills, confidentiality, and the ability to balance multiple priorities in a clinical setting.

Qualifications

• Associates degree or HS/GED with two years relevant experience.
• Experience in a clinical setting preferred.
• Excellent English communication and customer service skills.

Responsibilities

• Front desk customer service and reception.
• MPI creation/verification and registration demographics.
• Appointment scheduling including consults, tests, and procedures.
• Insurance verification, co-payment collection, and edits.
• Pre-authorization, referral coordination, and reconciliation.
• Other related duties as needed.

Skills

Customer service

Communication skills

Confidentiality

Multi-tasking

MS Office

Education

Associate degree or equivalent

HS/GED + 2 years experience

Tools

MS Word

Excel

Outlook

Registration systems

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position : Ambulatory Services Representative I

Department : Ambulatory Float Pool

Schedule : Part Time

ESSENTIAL DUTIES / RESPONSIBILITIES

• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service

• creating or verifying Master Patient Index (MPI)

• registration demographics

• visit management

• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)

• insurance/coverage verification

• co-payment collection

• front-end review and correcting registration & insurance edits

• pre-authorization, referral coordination and referral reconciliation

• Referral work lists

• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

• Other related duties as needed.

JOB REQUIREMENTS

EDUCATION

• Associates degree (or equivalent) or

• HS/GED plus at least two years relevant experience.

EXPERIENCE

• Experience working in a clinical setting preferred.

KNOWLEDGE AND SKILLS

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$20.23- $24.65

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans