Ambulatory Services Representative, 40-hours, Days

UMass Memorial Health; Leominster (MA); On-site; USD 23,000 - 41,000; Full time

Job summary

UMass Memorial Health is seeking a detail‑oriented administrative assistant to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and route calls to clinicians in a fast-paced outpatient setting.

Responsibilities include scheduling urgent and routine appointments, coordinating tests, and ensuring smooth patient flow. A High School Diploma is required; associates or bachelor’s degree is preferred.

Qualifications

• High School Diploma required.
• Preferred: Associate's or Bachelor's degree.
• 3 years of related experience unless degree earned.
• Ability to use specialized software and computer systems.
• Must work well under stress; professional communication.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and urgent care appointments.
• Verifies patient demographic and insurance information.
• May collect co-payments upon arrival.
• Obtains signatures of consent for treatment and billing.
• Directs calls and routes to providers.
• Schedules urgent and routine appointments.
• Coordinates tests and procedures as directed.
• Prioritizes appointments to optimize patient care.

Skills

Customer service

Communication skills

Computer proficiency

Stress management

Multitasking

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Specialized software

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$16.54 - $29.76

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

730a-4p/830a-5p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24070 - 4116 Ambulatory Care Clinics

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

I. Major Responsibilities:

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient's call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma.

Preferred:

• Associate's or Bachelor's degree.

Experience/Skills:

Required:

• 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.