Ambulatory Services Representative, 40-hours, Days

C240 UMass Memorial HealthAlliance-Clinton Hospital, Inc.; Leominster (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a non-exempt administrative associate for Ambulatory Care Clinics in Massachusetts. You will greet patients, verify demographics and insurance, collect co-pays, and obtain consent for treatment and billing.

The role also involves assessing patient needs, arranging interpreter services, and coordinating with clinicians. Responsibilities include answering calls, directing messages, and scheduling tests and appointments while prioritizing efficiency and patient care

Qualifications

• High School Diploma required; higher degree preferred.
• At least 3 years of related experience; degree may waive.
• Able to use office software and computer systems; strong communication.
• Capable of working under stressful situations with professional demeanor.

Responsibilities

• Greets visitors and patients for scheduled or urgent care appointments.
• Confirms and verifies patient demographics and insurance information.
• May collect co-payments from patients on arrival.
• Obtains signatures of consent for treatment and billing.
• Assesses patient needs including financial counseling and interpreter services.
• Receives and directs phone calls; routes messages as directed.
• Schedules urgent care appointments and coordinates with providers.

Skills

Excellent communication

Medical terminology

Office software proficiency

Multitasking under stress

Interpersonal skills

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Specialized software

Job description

Exemption Status: Non-Exempt Hiring Range: $16.54 - $29.76 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 730a-4p/830a-5p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 24070 - 4116 Ambulatory Care Clinics This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.

Position Qualifications

License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate’s or Bachelor’s degree.

Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Until certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.