Ambulatory Services Representative, BMT Clinic, Per Diem

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus potential

Competitive benefits

Job summary

UMass Memorial Health is seeking an experienced administrative associate to support ambulatory care operations. The role involves coordinating routine and urgent appointments, procedures, tests, and associated services within the ambulatory setting.

You will verify patient information, assist with financial counseling, interpreter services, and social services, and refer to appropriate teams as needed. Strong communication and multitasking abilities are essential.

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• Minimum 3 years of related experience, unless degree awarded.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Excellent communication and human relations skills.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

3 years related experience

Specialized software proficiency

Excellent communication

Education

High School Diploma

Associate’s or Bachelor’s degree

Tools

Specialized software & systems

Job description

Exemption Status: Non-Exempt. Hiring Range: $17.43 - $31.37. Note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday. Scheduled Hours: Flex 8a-5p. Shift: 1 - Day Shift, 8 Hours (United States of America). Hours: 0. Cost Center: 10020 - 4090 Bone Marrow Transplant Clinic. This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Qualifications

• License/Certification/Education: Required: High School Diploma.
• License/Certification/Education: Preferred: Associate’s or Bachelor’s degree.
• Experience/Skills: Required: 3 years of related experience; this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Experience/Skills: Required: Requires the ability to use specialized applications software and computer systems.
• Experience/Skills: Required: Necessitates individuals who are multifunctional and able to work under stressful situations.
• Experience/Skills: Required: Exemplifies, professional behavior and excellent communication and human relations skills.
• Experience/Skills: Preferred: Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.