Ambulatory Services Associate II - Patient Check-In & Scheduling

Texas Children's Hospital; The Woodlands (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Texas Children’s Hospital The Woodlands is seeking an Ambulatory Services Representative II for the Outpatient Pulmonary Clinic in The Woodlands, TX. You’ll be the first contact for patients, providers and staff accessing ambulatory clinics, for both virtual and non-virtual visits.

Responsibilities include registration, check-in, coordinating appointments, handling patient forms, and communicating delays or changes to the team.

Qualifications

• H.S. Diploma or GED required.
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment.

Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes)
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation

Skills

Customer service

Clerical experience

Healthcare environment experience

Education

High School Diploma or GED

Job description

Texas Children’s Hospital The Woodlands is seeking an Ambulatory Services Representative II for the Outpatient Pulmonary Clinic in The Woodlands, TX. You’ll be the first contact for patients, providers and staff accessing ambulatory clinics, for both virtual and non-virtual visits.

Responsibilities include registration, check-in, coordinating appointments, handling patient forms, and communicating delays or changes to the team.