Ambulatory Service Representative II – Clinic Support

Kelsey-Seybold Clinic; Missouri City (TX); On-site; USD 39,000 - 49,000; Full time

Job summary

Join a leading healthcare organization as an Ambulatory Service Representative II, where you'll play a vital role in enhancing patient experiences. This position involves assisting patients with check-in and check-out processes, ensuring a welcoming atmosphere, and maintaining professionalism at all times. You'll be part of a dynamic team dedicated to delivering exceptional healthcare services. With opportunities for growth and a supportive work environment, this role is perfect for those passionate about patient care and customer service. Enjoy a balanced work-life while contributing to a community-focused clinic that values its employees.

Benefits

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Qualifications

• 1+ years of direct face-to-face customer service experience.
• Experience with computers and Windows-based software.

Responsibilities

• Provide assistance to patients in a friendly manner.
• Handle check-in and check-out functions.

Skills

Customer Service

Cash Handling

Communication Skills

Basic Math

Confidentiality

Education

High School diploma or G.E.D.

Associate or Bachelor’s Degree

Tools

Windows-based software

Microsoft Word

Microsoft Excel

Job description

Responsibilities

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Job Title: Ambulatory Service Representative II – Clinic Support

Location: Sienna

Department: Clinic Support

Job Type: Full Time

Salary Range: $39,179 - $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required:High School diploma or G.E.D.

Preferred:Associate or bachelor’s Degree in related field

Experience

Required: 1+ years of direct face to face customer service experience.

1+ years of cash handling or collections experience.

6 months experience in a customer facing role within a medical office, healthcare setting or other service-

related industry.

OR

1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front

Desk Training

OR

1+ years KSC CBO, Managed Care or Contact Center experience.

Preferred: 2+ years of working in a physician, hospital, or medical office environment to include patient

registration, appointment scheduling or medical billing.

2+ years of insurance and /or managed care experience to include insurance verification and the ability to

identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and

other plans.

1+ years of cash handling or collections experience in a medical office setting.

2+ years of direct face to face customer service experience.

License(s)

Required:N/A

Preferred:N/A

Special Skills

Required:Experience with computers and Windows-based software including Word and Excel. Excellent verbal

and written communication skills. Basic Math ability. Knowledge of customer service principles and practices.

Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle

challenging situations and to balance multiple priorities.

Preferred:EMR/Epic experience.

Basic calculator skills.

Other

Required:Fluent in English, verbal and written. Professional demeanor, appearance, and grooming.

Preferred:Bilingual- English/Spanish

Working Environment:Office

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance